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Passenger no-shows represent a large root cause of resource inefficiency to a PRM service. Each no-show threatens repercussions far beyond a single passenger or passenger handling agent.

When deployed and embedded into a travel assistance service, PRM software can quickly grow into the backbone of a successful airport PRM operation. Several pre-defined goals are set when the decision of installing PRM Manager is taken: Resource Efficiency Passenger Planning Operational Profitability The Passenger Experience The latter is, to a certain extent, a by-product […]

Download the entire results presentating PDF Slide 3: Survey Ozion’s ‘PRM COVID-19 Recovery Survey’ explored the implications of the ongoing pandemic on PRM operations (Passengers with Reduced Mobility) along with the consequences and reactive measures applied by aviation stakeholders. A collective desire among participants has provided a comparative insight into how airports and service providers […]

On the 16th June 2020, Program Director at Open Doors Organization, Laurel Van Horn delivered a webinar to a wide reaching audience of PRM stakeholders. Founded in 2000, the Chicago-based non-profit, aims to to create a society in which persons with disabilities have equal opportunities as consumers. Addressing the need for key service changes in […]

From banking and insurance to wealth management and on securities

FINAL CALL! This is your last opportunity to register and participate in Europe’s fastest-growing conference on Airport accessible service delivery, exclusively for managers from airports, airlines and service providers. We are delighted to share our best-ever speaker line-up, the event will touch every aspect of accessible air travel, making the Airport PRM Leadership Conference a […]

The speakers and content for this year’s Airport PRM (passengers with reduced mobility) Leadership Conference are simply phenomenal. Topics will touch every aspect of accessible air travel, making the Airport PRM Leadership Conference a must-attend event. Now in its 4th year, the Airport PRM Leadership Conference has become the must-attend conference for managers from Airports, […]

The 4th annual Airport PRM Leadership conference is pleased to announce the inclusion of the European Commission lead Workshop as part of this year’s outstanding conference content line-up. DG MOVE is bringing this interactive session to the event owing to the conference being a unique venue where managers from Airports, Airlines and Service Providers all […]

The Airport PRM Leadership Conference is very excited to introduce Brett Heising, who will present at this year’s conference. Brett brings a unique perspective to the conference: his extensive air travel experience using his own mobility device, his role as a Founder/CEO, as an advocate and his positive approach to life in general. As the […]

his is a rare opportunity to join fellow managers from Airports, Service Providers and Airlines who, like you, are all focused on solutions and best practices that improve service for accessible air travel. Friday, November 8, 2019 INNSiDE Hotel Paris Charles de Gaulle Airport, France We will hear from experts throughout Aviation including the UK […]

49 PRM and aviation stakeholders  have registered their attendance for the upcoming webinar that will investigate the challenges PRMs are facing during a COVID-19 pandemic along with discussions on how to  influence independence and safety as the industry reopens its doors.

PRM software makes the operations predictable, leaner and profitable for airports and service providers. The need for a new generation of PRM management software is driven by the global combination of an aging population and the growing proportion of individuals requiring assistance:

The fourth annual Airport PRM (Passengers with Reduced Mobility) Leadership Conference is poised to be the best and most informative so far! Join fellow leaders from Airports, Service Providers and Airlines who, together, are all focused on solutions and best practices that improve service for accessible air travel. Airport PRM Leadership Conference Friday, November 8, […]

As a Service Provider, Airport or Airline, you need to benchmark your PRM Operations (1) Airports, service providers and airlines already face major challenges with PRM handling and the projected growth of this segment will only increase pressure on their entire PRM framework. Ozion Consulting (2) will visit you to review your PRM operations and […]

Over 50 leaders in Airport PRM (Passengers with Reduced Mobility) from 15 countries came together in Paris to share the latest best-practices and innovations that are rapidly transforming the challenging field of global airport PRM Assistance. It was a joyful and intense sharing experience that brought together airport assistance stakeholders, from airports, passenger advocacy groups, […]

“Innovation Showcase” Launches at Annual Airport PRM Leadership Conference with WHILL Ozion is very excited to bring a new theme to our annual Airport PRM Leadership Conference, it is called the “Innovation Showcase”. This year we are proud to present Satoshi Sugie, CEO of WHILL, maker of intelligent Electronic Vehicles, who will be presenting during […]

FINAL OPPORTUNITY: REGISTER NOW Airport PRM Leadership Conference Friday, November 9, 2018 – 8:45 am to 6:00 pm Crowne Plaza Charles de Gaulle Airport, France The most important PRM topics facing us all today will be covered at this year’s conference: Improving Operations, Transparency, How to handle ever growing PRM Passenger numbers, Keeping costs under […]

The third annual Airport PRM Leadership Conference will bring leaders from Airports, Service Providers and Airlines together to explore solutions and best practices that improve service for accessible air travel. Airport PRM Leadership Conference Friday, November 9, 2018 Paris Charles de Gaulle Airport, France Confirmed Speakers: Satoshi Sugie CEO WHILL, Inc., Japan Roberto Castiglioni Chair […]

The conference will focus on solutions for providing special assistance to Passengers with Reduced Mobility, especially understanding and controlling the challenges. Attendees will include managers involved with PRM (Passengers with Reduced Mobility) from Airports, Service Providers and Airlines all looking for operational best practices and agreed upon reporting outcomes. PRM, short for the service tasked […]

SPACE IS LIMITED: REGISTER BELOW! Airport PRM Leadership Conference* Friday, November 9, 2018 – 9:00am to 6:00pm Paris Charles de Gaulle Airport, France *The event is free of charge: Includes all sessions, plated lunch and the afternoon wine/refreshment networking reception. Airport PRM (Passengers with Reduced Mobility) challenges continue to rise for small, medium and large […]

SIGN UP TODAY TO BE SURE YOU CAN ATTEND AS SPACE IS LIMITED On November 10th 2017 Ozion will host the Second Airport PRM Conference at Roissy Charles de Gaulle Airport. Ozion Breakfast Enjoy the Breakfast of PRM Champions! The conference will be attended by professionals who oversee or run PRM services for airports, service […]

We are excited to announce that Alexa Hink has joined Ozion from a career in project management in innovative aviation technology and sensitive civilian nuclear power projects in Europe and North America.

Where is the PRM application “grass the greenest” ? When EU regulation EC 1107 / 2006 came into effect 10 years ago, it effectively created the obligation for airports to guarantee passengers with reduced mobility (« PRM ») an acceptable level of service and care. At the time, no software application existed that had been […]

See the World’s most modern PRM Management Software in action on November 9th: visit Paris CDG’s PRM Command Centers! Visit Paris CDG airport’s PRM operations November 9th, to discover how ADP (now called Paris Aéroports as of July 1st) uses the Ozion PRM Manager SaaS solution to manage 1,1 million PRM pax/year. Paris Aéroports, the […]

2017 : A year in review At Ozion, we don’t usually spend too much time talking about ourselves: we prefer to talk about the challenges facing the airport PRM (Passengers with Reduced Mobility) sector, solutions to those problems, to organize the annual Airport PRM Leadership Conference and help bring together airports and providers to advance […]

Help your PRM airport community better understand our biggest collective challenges today! Below, simply rate the 10 PRM problems in the list below to indicate how big a concern they are for you: « 1 = Not a problem », « 2 = Small problem », « 3 = Problem », « 4 = Important […]

This is a question we hear often « offline »: we will explore many of the answers at the November 10 Airport PRM Leadership Conference held at Paris CDG airport (see Conference registration link elsewhere in this newsletter). A workshop and a presentation will provide answers to this « burning » question to all those […]

PRM Management is the most difficult of all airport services to get right – this article explains why this is the case and why it no longer needs to be. Original Article published in International Airport Review Why PRM Management is a crucial yet impossibly complex service for airports to get right – and why […]

Monday, 13 March 2017 07:50 – Written by Roberto Castiglioni – Original Article can be found at Reduced Mobility Rights Web site Making complicated things simple, that’s the spirit behind the ground-breaking PRM management software Paris CDG airport has chosen to enhance services for disabled people. Romain Theret is the founder of Ozion, the company […]