Assistance services for persons with reduced mobility at airports and on-board aircraft are recognized as essential to the implementation of the fundamental freedom to travel.
The volume of assistance requests is growing faster than the number of passengers. Most airports have PRM rates already between 1 and 2% of total passenger volume. Growing steadily every year. Some flights may have several dozen PRM passengers on board.
The costs of implementing the assistance service are increasingly important and represent an ever greater share of the cost of the airport operation.
PRM services are a sensitive subject for passengers: repeated waiting negatively impacts the customer experience
Controlling passenger journey times in the airport helps to limit aircraft delays