The Assisted Service Landscape

  • Assistance services for persons with reduced mobility at airports and on-board aircraft are recognized as essential to the implementation of the fundamental freedom to travel.
  • The volume of assistance requests is growing faster than the number of passengers. Most airports have PRM rates already between 1 and 2% of total passenger volume. Growing steadily every year. Some flights may have several dozen PRM passengers on board.
  • The costs of implementing the assistance service are increasingly important and represent an ever greater share of the cost of the airport operation.
  • PRM services are a sensitive subject for passengers: repeated waiting negatively impacts the customer experience
  • Controlling passenger journey times in the airport helps to limit aircraft delays

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Challenges Addressed

  • Reliable Billing
  • Track Order Coverage
  • Increase Operational Performance
  • Dispatch in Real-time
  • Anticipate Service Delays
  • Enable Collaboration
  • Operational Analysis
  • Operational Benchmarking

Benefits Delivered

Staff Cost Efficiency
Reduce Wait Time
Anticipate Issues
Precise Tracking
Collaborative Sharing

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