CASE STUDY PRM SERVICE IDENTIFIES ROOT CAUSE FOR AIRLINE’S LOW PRE-NOTIFICATION AND IMPLEMENTS SOLUTION The following case study explores a challenge faced by a proactive service provider who had been operating the PRM service for just over 13 months in…
CASE STUDY FACILITIES MANAGEMENT COMPANY ISS TRANSFORM PRM ASSISTANCE WITH DIGITILIZATION Having won the passenger assistance service tender at Oslo International Airport in 2017, ISS made the decisive decision to transform the means of operating and data-capturing from an Excel…
Dr. Shelley Kelsey, Senior Research Officer National Research Council of Canada A Senior Research Officer at the National Research Council of Canada where she leads a wide range of research, design and development projects related to passenger and crew air…
Eric Lipp, Executive Director, Open Doors Organization Eric founded Open Doors Organization (ODO) after personally experiencing the restrictions that people with disabilities face in everyday life due to lack of awareness and accessibility. In the 21 years since, he has…
Christopher Wood MBE, Aviation Accessibility Consultant – FlyingDisabled Chris has approached and lobbied Government with success, his campaign forms part of the Governments Aviation Strategy 2050. He has also been contacted by governments from Canada and the USA, both have…
Linda Ristagno, Assistant Director External Affairs, IATA, Geneva Linda is Assistant Director External Affairs in IATA Geneva. In her role, she promotes the development of consistent policy and multilateral dialogue by working with policymakers, member airlines, and industry stakeholders.…
, Head of Air Passenger Rights Unit – Federal Office of Civil Aviation Switzerland Katharina is responsible within FOCA for the enforcement of Air Passenger Rights in Switzerland, namely Regulations (EC) No 261/2004 and 1107/2006. Whereas enforcement of Regulation (EC)…