Gina began her career in aviation in 1987 at American Airlines and has worked in a variety of roles focused on innovation and improving the customer experience. She has been involved in everything from working with travel agents, developing codeshare relationships, revenue management, onboard product development, and service recovery. The past 7 years have been focused specifically on the Customer Experience, including journey mapping, data analytics, and the implementation of new products and procedures to improve the customer experience. Her current passion is improving the experience for passengers traveling with any type of disability.
Gina will be joining for one of the Panel discussions (Service Messages & SSR Types) on day 2 of Airport PRM Leadership Conference. Register your free virtual seat here