COVID-19 AIRPORT ASSISTED SERVICE OPERATIONS IMPACT & RECOVERY SURVEY 2

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Question 1: How did your Q1 2020 passenger traffic compare to Q1 2019? 4
Question 2: How did your Q2 2020 passenger traffic compare to Q2 2019? 4
Question 3: How did your Q3 2020 passenger traffic compare to Q3 2019? 4
Question 4: How do you expect Q4 2020 to perform against Q4 2019? 5
Question 5: What PRM traffic expectation do you have for 2121? 5
Question 6: How long do you expect for a total recovery? 5
Question 7: What volume of staff reductions has your organisation endured in 2020? 6
Question 8: What volume of staff reductions is your organisation anticipating in 2021? 6
Question 9: What volume of staff have been repurposed during 2020? 6
Question 10: Do you have a long-term strategy to reinstate staff? 6
Question 11: How have your passenger ratings changed in 2020? 7
Question 12: Were contractual agreements/ SLAs adjusted during this period? 7
Question 13: Have there been any significant structural changes to the service as a result of the pandemic? 7
Question 14: Are there plans to make significant changes to your PRM operation? 7
Question 15: Moving forward in 2021. What is your organisation focusing on right now as a top priority? 8
Question 16: Moving forward in 2021. What are your other priorities at the moment? 8
Question 17: Moving forward in 2021, How do you scale the challenge of supplier engagement and flexibility? 8
Question 18: Moving forward in 2021, How do you scale the challenge of Maintaining Synergy between stakeholders? 8
Question 19: Moving forward in 2021, how do you scale the challenge of staff retention in 2021 9
Question 20: Moving forward in 2021, how do you scale the challenge of unstable passenger numbers? 9
Question 21: Moving forward in 2021, how do you scale the challenge of nurturing passenger trust? 9
Question 22: Moving forward in 2021, how do you scale the challenge respecting contractual obligations? 9
Question 23: Moving forward in 2021, how do you scale the challenge Passenger Satisfaction/Experience 9

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Survey Results for:

Question 1: How did your Q1 2020 passenger traffic compare to Q1 2019? 4
Question 2: How did your Q2 2020 passenger traffic compare to Q2 2019? 4
Question 3: How did your Q3 2020 passenger traffic compare to Q3 2019? 4
Question 4: How do you expect Q4 2020 to perform against Q4 2019? 5
Question 5: What PRM traffic expectation do you have for 2121? 5
Question 6: How long do you expect for a total recovery? 5
Question 7: What volume of staff reductions has your organisation endured in 2020? 6
Question 8: What volume of staff reductions is your organisation anticipating in 2021? 6
Question 9: What volume of staff have been repurposed during 2020? 6
Question 10: Do you have a long-term strategy to reinstate staff? 6
Question 11: How have your passenger ratings changed in 2020? 7
Question 12: Were contractual agreements/ SLAs adjusted during this period? 7
Question 13: Have there been any significant structural changes to the service as a result of the pandemic? 7
Question 14: Are there plans to make significant changes to your PRM operation? 7
Question 15: Moving forward in 2021. What is your organisation focusing on right now as a top priority? 8
Question 16: Moving forward in 2021. What are your other priorities at the moment? 8
Question 17: Moving forward in 2021, How do you scale the challenge of supplier engagement and flexibility? 8
Question 18: Moving forward in 2021, How do you scale the challenge of Maintaining Synergy between stakeholders? 8
Question 19: Moving forward in 2021, how do you scale the challenge of staff retention in 2021 9
Question 20: Moving forward in 2021, how do you scale the challenge of unstable passenger numbers? 9
Question 21: Moving forward in 2021, how do you scale the challenge of nurturing passenger trust? 9
Question 22: Moving forward in 2021, how do you scale the challenge respecting contractual obligations? 9
Question 23: Moving forward in 2021, how do you scale the challenge Passenger Satisfaction/Experience 9