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PRM COVID-19 RECOVERY SURVEY RESULTS

The PDF version of these survey results can be downloaded  here

1) Survey Results Cover

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2) About Ozion

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3) Survey Dataset

Survey

Ozion’s ‘PRM COVID-19 Recovery Survey’ explored the implications of the ongoing pandemic on PRM operations (Passengers with Reduced Mobility) along with the consequences and reactive measures applied by aviation stakeholders.

A collective desire among participants has provided a comparative insight into how airports and service providers have adapted their operations and drafted best practice policies as the world of air travel progressively emerges from a state of collapse to recovery.

The results presented are derived from a targeted sample of 52 key PRM stakeholders (B-level, C-level), including representatives from airports, institutions, airlines, authorities, regulators, and service providers.

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4) Recovery Estimation (Overview)

Operational recovery is widely expected within 12 months

  • 61% of total survey participants anticipate operational recovery within a 12-month period.
  • At 79% vs 69%, airports possess a favourable outlook compared to service providers over this period.

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5) Recovery Estimation (By Organisation Type)

Conflicting ideas from ‘others’

  • Participating airlines conflict in their estimations – 50% v 50%.
  • 100% of participants from ‘other’ organizations (including; regulators, institutions, consultants and authorities…) stated their expectation of a recovery period exceeding 12 months.

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6) Recovery Estimation (By PRM Size)

PRM Size vs Recovery Estimation

When investigating the estimated time of recovery by PRM size (defined as total number of PRMs assisted annually), there is a clear indication that those with smaller volumes anticipate a quicker recovery.

  • All survey participants assisting < 50,000 PRMs anticipate recovery within 12 months, 80% of which expect service recovery within a 6-month period.
  • 70% of services/airports that assist 50,000-149,000 anticipate recovery within 12 months, 50% expecting a 6-month recovery
  • Uncertainty presents itself in the 150,000 to 499,999k bracket where 50% maintain a 12-month recovery estimation.

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7) PRM Traffic Comparisons (March to May)

April saw the biggest closure rate

Comparisons between PRM volumes in 2019 vs 2020 show:

  • 9% of respondents experienced a complete interruption of service in March 2020. 41% stated they remained operational at 50% or lower PRM traffic compared to the same period in 2019.
  • April 2020 saw the largest impact on PRM operations among survey participants. 48% shared that PRM operations had a complete interruption (-100% vs April 2019). 77% of respondents had experienced -90% PRM traffic during this period.
  • A resumption of service was indicated in May where complete closure reduced to 29% of participants, the slow reopening of service saw 48% (+19%) operating at -90% of May 2019 traffic.

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8) PRM Forecasts (June - July)

PRM traffic looks set to gradually return in July 2020

  • The trend continues in June 2020 (vs June 2019). 100% closures are reduced to 14% of participants, a small change occurs in those operating at 90% (-3%). The significant change is the increase in operations witnessing -70% traffic with 23% of participants indicating a ‘positive’ trend)
  • June indicates the first occurrence of traffic performing at 50% or less  during the same period as last year.
  • July 2020, 30% of participants anticipate -30% PRM volumes compared to 2019, 50% remain at -90% but only 10% expect to remain at complete closure of service.

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9) Staff Reductions (Overview)

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10) Staff Reductions (Detailed)

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11) Contract Reviews

The anticipation of contract revisions are not mutually shared

  • A contrasting vision towards the contract renewals/revisions has emerged:
  • Only 46% of airports vs 64% of service providers anticipate that existing contracts will be revised.
    Upon investigating any potential commonalities (geographic location, PRM volumes.) among airports and providers and their stated expectations, none could be found.

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12) COVID-19 Challenges

An abundance of challenges

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13) Positive Lessons

Positives have been discovered during these times

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14) Social Distancing Practices

Ideas are plentiful as stakeholders proactively prepare for reopening of services

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15) Thank you

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