, Head of Air Passenger Rights Unit – Federal Office of Civil Aviation Switzerland Katharina is responsible within FOCA for the enforcement of Air Passenger Rights in Switzerland, namely Regulations (EC) No 261/2004 and 1107/2006. Whereas enforcement of Regulation (EC)…

James Fremantle , Manager –  Consumer Policy and Enforcement –  (CAA) James is Manager, Consumer Policy and Enforcement, with responsibility for enforcing UK aviation consumer protection legislation, including accessibility and enforcement of Regulation UK1107/2006 concerning the rights of disabled people and…

Kate Hardwick Accessibility Researcher and Airport Planner Throughout the last 2 years, Kate has worked with key members of the aviation and accessibility industries to research the future of airport accessibility. This research has resulted in the development of an…

Rupesh is an airside specialist who has been working in the field of airside management for the past 23 years. Currently leading the team to ensure that airfield is delivering excellent customer service, operational and safety performance, whilst maintaining its…

Cristina has a comprehensive knowledge of Human Resources, Administration and Training gained in a, academic and professional capacity through international placements. Currently operating from Novability head office in Puglia, Cristina overseas all human resource management throughout the organisation including PRM…

 Stephen initiates and improves relationships with a wide range of stakeholders, partners, regulatory bodies, charities, and passengers. His main areas of focus are ensuring delivery of all regulations, driving the highest levels of customer service and working with Airlines,…

Hiea Dhakil found her way into the world of business as a young marketing Director for Norway’s biggest fast-food company. In 2018, still under the age of 30 Dakhil began a new journey, now as a manager for of the…

Alexa is an International Project Manager, responsible for the client interface and delivering projects, including software implementations at Ozion. She is passionate about improving airport operations, through delivering smart solutions to Ozion’s clients across the board: security, ground handling and…