Onsite Evaluation of your PRM Operation – Limited Availability

Onsite Evaluation of your PRM Operation – Limited Availability

 

As a Service Provider, Airport or Airline, you need to benchmark your PRM Operations (1)

Airports, service providers and airlines already face major challenges with PRM handling and the projected growth of this segment will only increase pressure on their entire PRM framework.

Ozion Consulting (2) will visit you to review your PRM operations and help you transform your challenges into opportunities.

Ozion Consulting’s world-class PRM Service Evaluation Matrix covers the following and more:

  • How well do you understand current PRM Service operations?
  • What is your organizations role in the process and what are your strengths and weaknesses?
  • How well do you control each passenger order(s)?
  • How well do you understand opportunities offered by the PRM business model?
  • What role can technology play in enabling you to take back control of your PRM operations?
  • How good a job are you doing of serving each passenger and supporting your staff?
  • How meaningful is your current reporting?
  • If you work in many locations, do you have a consolidated global view of your PRM passengers?

 

In short, the service evaluation will cover these key areas:
    • Operations/Resources
    • Data
    • SLAs
    • Technology
    • Reporting and much more in your 150-point Ozion Consulting PRM Service Evaluation.

We will provide you with a list of your operational strengths as well as the shortlist of key improvement areas from which you can expect the biggest impact on your operational performance.

 

SIGN UP HERE

 

      • (1) PRM: “Passengers with Reduced Mobility”, also referred to as “special assistance passengers”
      •  (2) Ozion Consulting is the service arm of Ozion Airport Software, the publisher of the leading PRM software platform that is changing the way PRM services are piloted in real time at large, mid-sized and small airports through a mix of smart software and visionary operational practices that make the most volatile airport service manageable and predictable

 

 

If you have any questions please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Highlights of the 3rd Annual “Airport PRM Leadership Conference”

Highlights of the 3rd Annual “Airport PRM Leadership Conference”

 

Over 50 leaders in Airport PRM (Passengers with Reduced Mobility) from 15 countries came together in Paris to share the latest best-practices and innovations that are rapidly transforming the challenging field of global airport PRM Assistance. It was a joyful and intense sharing experience that brought together airport assistance stakeholders, from airports, passenger advocacy groups, assistance providers, airlines and civil aviation authorities.

The jam-packed agenda also included ample time for delegates to share and network.

It is impossible to share all that the speakers presented at the Airport PRM Leadership Conference, but here is our best attempt to give you a small view into the vision and direction that were shared.

Collaboration is Key

Collaboration is Key

Roberto Castiglioni (Chair, Heathrow Access Advisory Group) reminded us that effective innovation can be “No Tech” citing the sunflower lanyards actively changing the awareness and behavior of those who come into contact with passengers with hidden disabilities.

Céline Jacobs, who heads PRM assistance at Charleroi Airport shared the successful journey the airport undertook over the last 3 years to bring the PRM activity under firm control in the face of exceptional passenger growth by deploying a mix of new software, practical realism and solid organization. PRM is no longer viewed at Charleroi as a permanent source of operational trouble, now it is a reliable and predictable, quality service.

Bonnie Hayes of American Airlines shared the inspiring goal of the Airline to be recognized as the leader in serving passengers with reduced mobility. The session showed clearly how identifying challenges and actively fostering change stands to turn American Airlines’ goal of being the preferred carrier for customers with disabilities into a reality.

James Fremantle of the UK Civil Aviation Authority reminded us of the dizzying growth in assisted passengers. The UK has seen a stunning 47% increase in PRM passenger growth between 2010 and 2017. James also explained how the CAA created an annual report ranking UK airports with over 150 000 PRM passenger a year, using “Reputational Regulation” to drive improved performance through increasingly detailed measurements.

Dee Thomas and Mark Hicks of Wilson James joined Bonnie Hayes and Roberto Castiglioni for a lively Panel discussion on PRM Growth. Examples of solutions discussed included industries working together, streamlining overall passenger flows, the importance of the recruitment process to select staff that have natural caring skills and concentrating on aircraft/airport design in order to better accommodate assisted passengers.

Laurel Van Horn of Open Doors explained how her organization is improving the quality of assistance service at airports in the USA through disability awareness training of airport and PRM personnel.

Yummy Ozion

Delicious!

Dawn Huddleston of Portland Airport, shared with us how Portland PDX has been named Best Domestic Airport for the 6th year in a row for cleanliness, safety, customer service and accessibility. She explained how the airport has rooted its success in “living its values” in an uncompromising way – Leadership, Inclusion and service. Everything it seems has been done with assistance service in mind: guide dog training and animal relief stations, ubiquitous white paging phones to provide the information to blind passengers, recognition of employees who extend outstanding service to PRM passenger, entertainment accessibility such as an inclusive movie theater, etc.

WHILL on Display

WHILL on Display

Satoshi Sugie, CEO of WHILL, designer of innovative mobility devices called Electric Vehicles (“EV”s) that replace most wheelchairs, explained how attractive self-driving EVs can overcome several big common headaches faced by all airports: the labor cost of recovering lost or stolen chairs, preventing their theft and effectively reducing the number of passengers who request special assistance when all they need is the former much lighter “MAAS” service.

Alexandre Desch, a renowned Change Management expert, reminded us all that even highly effective new technology, software and new processes require a mindset reset among special assistance staff and management to take hold over time and yield their promised benefits.

Last but certainly not least, William L. Neece, Director of Ozion’s airport solutions, shared how PRM service performance outcomes have been transformed and now serve as best practices for airport PRM service delivery. William showed how this is not just being brought about by a new generation of software but also by the shift in mindset required to generate successful operational outcomes. In addition, he stressed how using live data can secure not just every passenger journey but also safeguard airports’ overall daily operations as well as the highest quality SLA’s.

It was truly an event for the record books and we thank all of the wonderful presenters and Airport PRM Leaders who attended.

Now the planning for the 4th Annual Airport PRM Leadership Conference held in November 2019, begins: stay tuned…

 

For more information or if you would like Ozion to evaluate your current PRM operations, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Last Call – Final Registration – Airport PRM Leadership Conference

Last Call – Final Registration – Airport PRM Leadership Conference

 FINAL OPPORTUNITY: REGISTER NOW

Airport PRM Leadership Conference
Friday, November 9, 2018 – 8:45 am to 6:00 pm
Crowne Plaza Charles de Gaulle Airport, France

 

 

The most important PRM topics facing us all today will be covered at this year’s conference: Improving Operations, Transparency, How to handle ever growing PRM Passenger numbers, Keeping costs under control, Reliable reporting and more…!

Seize the last remaining places to join leaders from airports, providers and airlines for frank, clear discussions about the latest PRM (Passengers with Reduced Mobility) best-practices, innovations and solutions.

Together we will explore the most recent case-studies of PRM Operations who have successfully taken back control of their special assistance services while improving quality in the face of relentless PRM passenger traffic growth.

The PRM Leadership Conference brings together all the stakeholders involved in special assistance services:

 

Airports

Service Providers

Airlines

Oversight Authorities

Advocacy Groups

Conference topics at a Glance:

 

  • How a fast growing medium sized Airport has Taken Control of it’s PRM Operations
  • The Ozion way: Operational and Reporting Excellence
  • Best practices at PDX from the Reduced-Mobility Passenger Perspective
  • Training PRM Teams to Manage Operations in a Completely New Way
  • Transforming large Airport PRM Operations
  • WHILL – Beyond Personal Mobility (Including a live Demonstration)
  • Disability Awareness Training: Effective Strategies
  • Making aviation more accessible:
    the United Kingdom Civil Aviation Authority’s role in Encouraging Innovation and Best Practice
  • Accessible Services for All, and much more…

 

Presenters from around the Globe:

Roberto Castiglioni
Chair
Heathrow Access Advisory Group, UK

James Fremantle
Consumer Enforcement Manager
United Kingdom Civil Aviation Authority

Bonnie Hayes
Analyst, Customer Service
Policy & Procedures – Airports
American Airlines, USA

Satoshi Sugie
CEO
WHILL, Inc., Japan

Dee Thomas
Director of Aviation
Wilson James, UK

Mark Hicks
Strategic Account Director – Airport Operations
Wilson James, UK

Céline Jacobs
PRM Manager
Brussels South Charleroi Airport, Belgium

Alexandre Desch
Change Management Consultant
KEAZ, Create Teams & Real Leaders, France

Laurel  Van Horn
Disability Travel Specialist
Open Doors Organization, USA

Dawn Huddleston
ADA Coordinator
PDX, Port of Portland, USA

William L. Neece
Director of Airport Solutions
Ozion, France

 

 

The conference is free of charge, your Registration includes:

All Presentations
Lunch
Afternoon Wine/Networking Reception

Space is limited, Reserve your place now:

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

“Innovation Showcase” Launches at Annual Airport PRM Leadership Conference with WHILL

“Innovation Showcase” Launches at Annual Airport PRM Leadership Conference with WHILL

Ozion is very excited to bring a new theme to our annual Airport PRM Leadership Conference, it is called the “Innovation Showcase”. This year we are proud to present Satoshi Sugie, CEO of WHILL, maker of intelligent Electronic Vehicles, who will be presenting during this inaugural Innovation Showcase. In addition to the presentation, we will also have a live demonstration of the Model Ci!

WHILL’s mission addresses a key airport need: the ability to offer passengers requiring special assistance a state of the art Electric Vehicle (EV) to give them enough autonomy to navigate the airport with independence.model-ci-featured-image-2

“We are not happy simply bringing innovation within our own endeavors, we want to foster innovation in the PRM sector by bringing attention to valuable innovations” said William L. Neece, Director of Ozion Airports. “I can’t wait to see, touch and hear how WHILL can also help transform the Airport PRM environment”.

The number of PRM passengers requiring assistance at European airports is typically growing at 7 to 15% a year vs 3% for overall passenger growth. As a result, airports need to devote ever more resources – people, equipment, money – to deliver on their PRM obligations.

By empowering PRM passengers who can choose to use autonomous EVs, WHILL effectively frees expert PRM agents to focus on taking good care of passengers with higher service needs.

A simple way to address the needs of a large number of special assistance passengers without having to devote a dedicated resource to them, is to offer a smart Electric Vehicle they can drive autonomously from the departure area to their boarding gate or from their airplane to the exit using automatic or simple manual navigation aids.

 

2018 “Airport PRM Leadership Conference”
Location:   Charles de Gaulle Airport, Paris

November 9th, 2018
Time:          8:45am to 5:30pm

Space is Limited, Register Here

Airport Passenger Accessibility Operations to Be Tackled at the 3rd Annual Airport PRM Leadership Conference

Airport Passenger Accessibility Operations to Be Tackled at the 3rd Annual Airport PRM Leadership Conference

12th October, 2018 - The 3rd Annual Airport PRM Leadership Conference will be held at Paris Charles de Gaulle Airport on November 9th. The conference will focus on solutions for providing special assistance to Passengers with Reduced Mobility, especially understanding and controlling the challenges. Attendees will include managers involved with PRM (Passengers with Reduced Mobility) from Airports, Service Providers and Airlines all looking for operational best practices and agreed upon reporting outcomes.

PRM, short for the service tasked with providing special assistance to Passengers with Reduced Mobility covers a wide range of situations from passengers who are unable to move unassisted to passengers nursing a temporary condition through those who can walk but are challenged by stairs, long distances, etc.

Delivering PRM services in Airports continues to carry a heavy price tag. This is because Accessible passenger growth by far outstrips overall passenger growth: + 7 % to + 15 % a year. In Europe taxes are used to pay for the service are levied on the airlines, not the assisted passengers themselves.Ozion Airport PRM Sitting

This poses a serious challenge to airports, airlines and service providers because humans are so unpredictable. For instance, assisted passengers who do not pre-book service can account for 30%-50% of the whole on any given day.

In short, the rising numbers of passengers and limited operational or known historical data can put the airport and the passengers at risk.

The conference tackles these challenges in several ways, notably in a new frank, open and practical data-driven holistic approach, understanding what the challenges with the existing PRM services are and embarking on a journey to bring PRM service outcomes under firm control.

Through the sharing of combined wisdom, analysis of what doesn’t work, what does work and why and bringing together the combined solutions from airports, PRM passenger advocacy groups, service providers, airlines and airport supervisory authorities.

The conference is expected to focus on the real-life experience of those who are learning to or have already managed to put their airport passenger with reduced mobility operations under control. All of this in order to show the way to all those who want their PRM service to become fit-for-purpose sooner rather than later.

Charleroi Airport will share how it is managing to keep up a high level of service while experiencing amazingly fast growth. In the same light, The CAA (the United Kingdom Civil Aviation Authority) will share how it is encouraging innovation and best practices. Other presenters will share how they have engineered various solutions to help deliver real operational gains. On the technology side, an overview of how to reach trusted and traceable data that gives real airport-to-airport performance comparisons; (“apple to apple” vs “apple to orange”), essential to truly understanding the airport PRM landscape.

In addition, this year’s conference will showcase presentations from the Heathrow Access Advisory Group, American Airlines, WHILL, OpenDoors, KEAZ, and Ozion; who will provide a hands-on tutorial on how operational control is achieved through collaboration, smart planning and the right tools.

 

Space is Limited, Register Now…


(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Airport PRM Leadership Conference, Registration Closing Soon

Airport PRM Leadership Conference, Registration Closing Soon

 SPACE IS LIMITED: REGISTER BELOW!

Airport PRM Leadership Conference*
Friday, November 9, 2018 – 9:00am to 6:00pm
Paris Charles de Gaulle Airport, France
*The event is free of charge: Includes all sessions, plated lunch and the afternoon wine/refreshment networking reception.

Airport PRM (Passengers with Reduced Mobility) challenges continue to rise for small, medium and large airport operations.

While there are many differences between airports when it comes to PRM operations (size, infrastructure, work legislation, etc.) many challenges are shared by all.

Join PRM leaders from Airports, Service Providers and Airlines who will share key dimensions of today’s PRM best practices in workshops that will focus on real World solutions to the daunting challenges faced in Accessible Service Delivery.

We are very excited to share such a diverse and inspiring assembly of speakers this year:

 

 

Ozion Speakers

In addition to all the exciting topics from the speakers above, Ozion will take attendees through key essential actions you need to do to bring your PRM operations under control and what you can do to apply them in practice when you go back to your airport in terms of operational organisation and real time PRM management.

 


Reserve your space here:
(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

3rd Annual “Airport PRM Leadership Conference” – Speakers Announced

3rd Annual “Airport PRM Leadership Conference” – Speakers Announced

The third annual Airport PRM Leadership Conference will bring leaders from Airports, Service Providers and Airlines together to explore solutions and best practices that improve service for accessible air travel.

Airport PRM Leadership Conference
Friday, November 9, 2018
Paris Charles de Gaulle Airport, France

Confirmed Speakers:

Satoshi Sugie
CEO
WHILL, Inc., Japan


Roberto  Castiglioni
Chair
Heathrow Access Advisory Group, UK


James Fremantle
Consumer Enforcement Manager
United Kingdom Civil Aviation Authority


Bonnie Hayes
Analyst, Customer Service
Policy & Procedures – Airports

American Airlines, USA


Dee Thomas
Director of Aviation
Wilson James, UK


Mark Hicks
Strategic Account Director – Airport Operations
Wilson James, UK


Céline Jacobs
PRM Manager
Brussels South Charleroi Airport, Belgium


Alexandre Desch
Change Management Consultant
KEAZ, Create Teams & Real Leaders, France


Laurel  Van Horn
Disability Travel Specialist
Open Doors Organization, USA


William L. Neece
Director of Airport Solutions
Ozion, France


 

 

Valuable Content:

This year’s conference will bring together an amazing group of speakers at the leading edge of the PRM (Passengers with Reduced Mobility) service. Each with highly valuable, actionable, messages in their area of expertise.

Hands-On Immersion:

By popular demand this year we will showcase a 100% practical, master demonstration of how to apply the latest best practices to successfully take control of your PRM operations.

Together, we will discover how leading airports now manage to improve their service and sustain excellent performance over time, while putting not more, but much less pressure on staff.

Places are limited, register now for your place at the 2018 Airport PRM Leadership Conference.


Register Now: Places are limited!


(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Alexa Hink joins Ozion as International Project Manager

Alexa Hink joins Ozion as International Project Manager

Alexa Hink joins Ozion with a mission to execute Ozion’s fast paced growth

We are excited to announce that Alexa Hink has joined Ozion from a career in project management in innovative aviation technology and sensitive civilian nuclear power projects in Europe and North America.

Alexa’s mission is to oversee Ozion’s commitment to bringing its airport PRM clients the best possible direction and guidance from pre-installation, secure airport launching and post launch project management.

Alexa comes to Ozion with an enviable track record in the project management of mission critical projects. She hails from Canada where she majored in engineering at Queen’s University before gaining the renowned MBA in Aviation Management from Toulouse Business School and the PMP Project Management Certification.

Alexa brings a refreshing results-driven mindset gained through experience in both mission-critical projects as well as implementing new technologies. She gained invaluable experience at the aviation start-up accelerator and innovation consulting firm Starburst. This gave her enviable first-hand exposure to how to bring innovation to market while avoiding pushback in civil aviation.

Alexa started her career at Ontario Power Generation where she learned the crucial aspects of managing a service that simply can’t be allowed to go wrong. These skills are directly relevant to the challenge of getting PRM operations to work seamlessly in a volatile environment where the costs of letting the service slip are unacceptable.

Alexa enjoys traveling, having visited 6 continents and over 90 airports around the Globe. She is also an avid sports enthusiast and of course celebrates great wine!

Please join us in extending a warm welcome to Alexa.

Register Today – 3rd Annual Airport PRM Leadership Conference, Paris CDG on November 9th, 2018.

SPACE IS LIMITED, REGISTER BELOW

In addition to a direct focus on the use of technology to ensure the passenger journey and airport operations we will focus on Airport PRM (Passengers with Reduced Mobility) Best Practices.

How have some airports brought their PRM operations under firm control whereas others suffer or, worse, struggle?

Yes there are some real differences between airports when it comes to PRM operations: size, infrastructure, work legislation, airport PRM tax level, role of airport supervisory authorities, to name some of the obvious ones.

But, more importantly, a clear picture is starting to emerge of the characteristics shared by those airports that consistently do well.

The purpose of the Conference is squarely for each attendee to understand the essential actionable operational techniques used by those airports that have brought their PRM operations firmly under control and to take hope with them actionable operational practices :

 

  • In what key ways do airports who have cracked the PRM challenge use their PRM software to control their daily PRM operations?
  • How are they organized ?
  • What data and dashboards do they use to achieve this, monitor and report in real time their compliance with PRM SLAs and KPIs?

PRM leaders from Airports, Service Providers and Airlines will have the opportunity to share key dimensions of those best practices in workshops that will focus on the above topics with experts who have “cracked the PRM challenge” themselves.

The minutes of the of the workshop takeaways as well as the core learnings from speakers’ keynotes will be distributed to attendees (under copyright) after the conference.

The 3rd annual conference will go beyond theory: it will be about the shortlist of essential things you need to do to bring your PRM operations under control and how you can do apply them in practice when you go back to your airport in terms of operational organisation and real time PRM daily management using advanced PRM software.

Places are limited, register now for your place at the 2018 Airport PRM Leadership Conference.


Sign-up up now for the event to make sure you can attend as places are limited!
(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Ozion PRM Manager – Welcoming 2018; Celebrating 2017

Ozion PRM Manager – Welcoming 2018; Celebrating 2017

2017 :  A year in review

At Ozion, we don’t usually spend too much time talking about ourselves: we prefer to talk about the challenges facing the airport PRM (Passengers with Reduced Mobility) sector, solutions to those problems, to organize the annual Airport PRM Leadership Conference and help bring together airports and providers to advance new PRM approaches that work. But today we have allowed ourselves to be a little self-indulgent because we are excited to share with you the many successes of 2017.

 

New PRM Manager Locations

2017 saw the Ozion PRM Manager being implemented in a highly diverse list of airports. We are very excited about the 4 Airport Deployments started and/or launched in 2017.

We warmly thank our provider and airport partners. Each new instance of the PRM Manager requires a successful collaboration between the airport, the provider(s) and Ozion. This is the only way to ensure the PRM management software system is used to the satisfaction of the teams actually using it on a daily basis and to its full operational, reporting and analytical potential.

 

Annual Airport PRM Leadership Conference in November, 2017

It was a joy to see over 50 airports and providers from across Europe who attended this year’s Airport PRM Leadership Conference on November 10 take ownership of the event. This year’s attendees were particularly engaged in the event. They demonstrated this by sharing their experiences, speaking candidly about their challenges and taking steps to work together to further certain PRM solutions together.

The low-key yet passionate presentation by Fabien Lawson (MD ADP Passenger Services Terminal 2 ABCD at Paris Charles Gaulle) explaining very frankly how they – ADP’s providers and ADP themselves – managed to keep control of their PRM operations over the last 6 years. It was obvious that this was quite an accomplishment in view of all the changes that happened over that period:  a doubling of PRM passenger numbers, the adoption of a new PRM Management software platform (Ozion’s) by 3 different concurrent PRM providers,  an increased in overall quality numbers and operational control. The Q&A following his testimonial gave a good indication of how interested the audience was and how attendees related to what he evoked.

The workshop where attendees pooled their experience and ideas on how to help more PRM passengers self-serve in a way that augmented what Roberto Castiglioni, Chair of the Heathrow Accessibility Advisory Group,  described as their strong desire for every opportunity to augment self-sufficiency was a striking example of the sector’s ability to harness its collective intelligence to further areas of necessary improvement.

Ozion will be taking feedback from this year’s attendees about what they wish to see next year’s conference address and the formats they would like to be used in order to make the annual November Airport PRM Leadership Conference evolve. We are convinced that the only way to ensure the conference continued success and growth is to make it more relevant than ever – « for everything to stay the same, everything has to change! » (Luigi di tomaso, Prince of Lampedusa, author of the Leopard novel illustrated brought to life by in the famous film of the same name).

 

Ozion PRM Manager additional features and scope

The latest version of Ozion PRM Manager has expanded reporting features giving clients the complete range of live automatic reports they have been dreaming of for years  by default: prenotification ratios for all airlines, PRM passenger agent pick up times, completed PRM jobs as opposed to partial jobs, causes of plane delays (with the relevant detailed reports), « no-show » reports, etc. Special attention was given to live SLA indicators (« Service Level Agreement ») which allow providers, the airport and airlines to see the live status of all the important dimensions of PRM service performance: time-stamped indication of the time to meet a PRM passenger, overall job times as opposed to times stipulated in the contract, the ratio of late jobs to timely jobs, etc. Depending on the individual profiles, the provider can invite the airport and airlines to connect to their Ozion PRM management application to see all real time SLA indicators (Collaboration in action).

 

Much read article about why PRM is so difficult published by International Airport Review

An article contributed by Ozion to International Airport Review about what makes PRM airport service delivery such a fiendishly difficult one to keep under control and what to do about it, was in the top 10 of most read articles for 2017. We are happy that the industry is now talking more and more freely about specific PRM service challenges. This is contributing powerfully to the informed way many airports are now addressing PRM challenges.

 

Results of first industry-wide PRM Survey

Ozion sent out a survey to the thousands of people tasked with overseeing and running airport PRM services asking them to rate the 10 biggest problems they faced to make the service work. For each topic, respondents were offered to rate the problem as not an issue, a minor issue, a problem, a big problem or a major problem. The most acute problems rated as « Major »  by the greatest proportion of respondents were the airport charge (39 % of respondents), prenotification ratios (35 %) and the use of PRM in lieu of MAAS (30 %). The study also showed that the relationship between airports and PRM providers were largely seen as good (i.e. not a problem), which is reassuring considering the pressure the intensity of the PRM service can put on that relationship. It’s always a pleasure to impart good news!

 

2018 promises to be an amazing year!

2018 is already looking like another exceptional year for Ozion with new product improvements and partnerships. Much more importantly, at the industry level, we are seeing growing evidence of collaboration between PRM operators (airports and providers) across borders to exchange ideas and solutions on how to improve their respective operations. That movement is one that gives great confidence in the progress we are likely to see again in the year ahead.

Thank you and welcome to 2018!

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

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