The SLA addon compliments a vast array of additional PRM reporting tools available to airports using Ozion PRM Manager. Through Real-time data capturing, the SLA Reporting Addon provides a robust tool for users to interrogate SLA performances across a variety of axis to identify pivotal moments in the assistance journey where SLAs have successfully matched expectation, or deviated beyond acceptable norms. Armed with pinpointed information operational alterations can be applied to fine tune the operation.