PRM Manager for Airports
PRM Manager currently supports assisted services in 18 airports across Europe and North America. Our software solution fundamentally provides transparency, control, and operational efficiency to one of the most complex airport operations.
Features Delivered in the Core PRM Manager
Passenger Delay Monitor
The Passenger Delay Monitor provides airport operators with a real-time view of passenger assistance delays.
Ozion Analytics
Industry-leading pre-, live-, and post-operation querying tools to interrogate operational performance.
Passenger Monitoring
Through PDA Passenger Monitoring, the operation is continuously aware of each passenger’s location.
+48-Hour Forecasting
Airports are given visibility of next-day workload projections based on airline notifications. With the roster integration, operations can adjust the planned roster with the suggested roster.
SLA Reporting
Access in-depth investigation into SLA performance and conformity across various parameters. Results and findings can be used to improve service levels and be delivered as support material to the airport.
PRM Command Centre
The central area for dispatchers. Everything a dispatcher needs to ensure a smooth and timely operation is available from this screen, including passenger status, flight details, and quick agent allocation.
Airline Notifications
Query airline notification performance using 2,000 criteria to identify notification trends by airlines, flights, routes, terminals, dates, SSR codes, wheelchair types, and much more.
Dedicated Airline Access
Airlines gain restricted access to areas in the system that can help them gain clarity. For example, a gate agent can see how far a passenger is before deciding to close a gate.
Data Integration
Through Data Integration services, PRM Manager becomes connected with the AODB, SITA, and roster planning to ensure full real-time processes and information sharing are optimized.
Simple Dispatching
Dispatching 1-to-many or many-to-1 agents to a passenger is made simple through PRM Manager. Dispatchers can identify the availability of an agent and assign them accordingly to the passenger in real-time. Agents can be assigned by skill sets when desired.
SSR Code Reporting
SSR Code Reporting provides a robust tool to interrogate passengers based on SSR codes across a variety of axes to identify key characteristics and performance indicators associated with the type of assistance requested.
Automated Passenger Journey Creation
PRM Manager converts passenger assistance requests into jobs and tasks. Each journey is compiled based on rules regarding resources, airport layout, staffing, etc., to ensure the most efficient journey is created.
No-Show Reporting
Service providers can interrogate no-show data to identify trends and recurring patterns to influence a positive change and approach to assisted services.
Agent Productivity
Airports that run their own service can quantify the productivity of agents on shift and assess ROI and effectiveness of staff based on active versus inactive times during shifts.
Multi-Provider Tool
Airports utilizing the services of two or more providers benefit from a streamlined dashboard and tracking system to gain transparency and clarity on their performance.
Airports Extend PRM Manager with
Airport Mapping
Through wayfinding and beacons, airports can see where assistance agents are in the airport at any given moment.
Resource Management
Resource management tools allow operators to assess the efficiency of resource utilization and adjust accordingly.
Boarding Pass Scanning
Boarding Pass Scanning allows for an additional layer of traceability and intelligence.
Interactive Dashboards
Live indicators showing key operational information allow for real-time decision-making. Potential upcoming challenges can now be managed and avoided before they occur.
