Who Does PRM Manager Benefit?
- Airports
- PRM Service Providers
- Airlines
- Passengers with Reduced Mobility
Ozion PRM Manager has been developed specifically for the Passengers with Reduced Mobility Service. Accounting for each stakeholder, their motivations, experiences and objectives, the dynamic system offers the tools, functionalities and tangible benefits for each and everyone one involved. The key beneficiaries once software is deployed include
- The Airport
- The Service Provider
- The Airlines
- The Passenger
70% of PRM Manager ownership and installations are undertaken by PRM Service Providers, contracted to run the service on behalf of the airport. The benefits delivered to such providers are very much operational and financially advantageous:
- Through concise, predictive and structured tools providers are able to fine-tune resource allocation - thus ensuring the correct level of staffing is planned for next day workloads
- Contractual goals. Alerts can easily be integrated to ensure risk of SLA deviation are signalled ahead of occuring, providing ample time for the dispatcher to rectifiying any protentional SLA deviation
From banking and insurance to wealth the management and securitie on there financial services the teams serve
From banking and insurance to wealth the management and securitie on there financial services the teams serve
From banking and insurance to wealth the management and securitie on there financial services the teams serve
From banking and insurance to wealth the management and securitie on there financial services the teams serve
From banking and insurance to wealth the management and securitie on there financial services the teams serve
From banking and insurance to wealth the management and securitie on there financial services the teams serve
FAQ
A quick glance a some of the tool available
Reporting Tools available
- Daily, Weekly and Monthly SLA report
- Agent Activity/ Performance Report
- Passenger SSR Type breakdown
- Airline + SSR Type breakdown
- Airline + SSR Type breakdown
- No-show reporting by SSR type & airline
- Passenger volumes by SSR, direction, airline
- Notification timeframe reporting
- Agent Activity/ Performance Report
- Passenger SSR Type breakdown
- Airline + SSR Type breakdown
- Airline + SSR Type breakdown
- No-show reporting by SSR type & airline
- Passenger volumes by SSR, direction, airline
- Notification timeframe reporting
Tools & Function
-Automatic & real-time recuperation of flight plan
- Integration,decoding and stacking of IATA Type B Messages
- Message Error Alerts
- Automatic job and mission creation
- Integration,decoding and stacking of IATA Type B Messages
- Message Error Alerts
- Automatic job and mission creation
Tracking & milestones
- Creation of custom milestones
- Alternative milestones (Arrivals)
- Alternative milestones (Departures)
- Alternative milestones (Transfers)
- Automatic Milestone activated via beacons
- Real-time job milestone tracking
- PDA tracking and management of job assignments to agents
- Alternative milestones (Arrivals)
- Alternative milestones (Departures)
- Alternative milestones (Transfers)
- Automatic Milestone activated via beacons
- Real-time job milestone tracking
- PDA tracking and management of job assignments to agents
Operational Summaries
- Indication of the total number of agents on duty
- Indication of number of alerts requiring attention
- Indication of Ongoing PRM jobs
- Indication of Accepted PRM jobs
- Indication of Paused PRM jobs
- Indication of number of alerts requiring attention
- Indication of Ongoing PRM jobs
- Indication of Accepted PRM jobs
- Indication of Paused PRM jobs
Reporting
- Autonomous report and dashboard rapid building capability
- Meaningful overall analysis or analysis focused on specific topics
-Ability to view graphs or raw data
-Exports for analysis
-Report: #completed jobs
-Report: #completed
-milestones vs planned milestones
-Report: Productivity indicators
-Report: Incidents
- Meaningful overall analysis or analysis focused on specific topics
-Ability to view graphs or raw data
-Exports for analysis
-Report: #completed jobs
-Report: #completed
-milestones vs planned milestones
-Report: Productivity indicators
-Report: Incidents
Operational tools
- Provisional «pre-notified» management
- confirmed order management
- Real-time management of job planning
- confirmed order management
- Service level KPIs, other alerts, management
- “Confirmed” vs “pre-notified” job distinction
- Complaints handling (address and answer)
- Frequent change adaptation tools – Growth and adaptation
- Service quality monitoring (promise SLA vs Actual)
- confirmed order management
- Real-time management of job planning
- confirmed order management
- Service level KPIs, other alerts, management
- “Confirmed” vs “pre-notified” job distinction
- Complaints handling (address and answer)
- Frequent change adaptation tools – Growth and adaptation
- Service quality monitoring (promise SLA vs Actual)
Filtering Tools
- Upcoming jobs (Visualize all upcoming PRM jobs
- Ongoing job (agents/passengers)
- Paused jobs (agents/passengers)
- Job Summaries
- Completed jobs
- departures/ arrivals
- Check-in
- search
- Ongoing job (agents/passengers)
- Paused jobs (agents/passengers)
- Job Summaries
- Completed jobs
- departures/ arrivals
- Check-in
- search
Agent Jobs Allocations
-Agent status registration
- Ability to filter by job finish date and/or time
- ability to assign multiple agents to 1 PAX
- ability to assign multiple passengers to 1 agent
- Ability to assign based of skillsets reinforced assistance
- Option of assigning multiple jobs to one agent
- Tracking of all agent’s location via PDA
- Management and tracking of resumed jobs (paused jobs)
- KPIs
- Number of agents assigned to jobs / number of agents on duty
- Programmed jobs
- Jobs running late
- Jobs pending confirmation
- Confirmed Jobs
- Declined Jobs
- Ongoing-jobs
- Paused (interrupted) jobs
- Paused jobs running late
- Ability to filter by job finish date and/or time
- ability to assign multiple agents to 1 PAX
- ability to assign multiple passengers to 1 agent
- Ability to assign based of skillsets reinforced assistance
- Option of assigning multiple jobs to one agent
- Tracking of all agent’s location via PDA
- Management and tracking of resumed jobs (paused jobs)
- KPIs
- Number of agents assigned to jobs / number of agents on duty
- Programmed jobs
- Jobs running late
- Jobs pending confirmation
- Confirmed Jobs
- Declined Jobs
- Ongoing-jobs
- Paused (interrupted) jobs
- Paused jobs running late
Billing
- Billing statements provided by date based on contract rules
-Billing statements by period and simulations
-Billing by type of job (pre-notified, cancelled etc.)
-Billing configuration by job type (arrival, departure, transfer)
-Billing configuration by job duration (long vs short)
-Billing configuration by SSR type
-Billing configuration by Parking location (footbridge link, non-effective footbridge link, remote tarmac parking
-Billing configuration by time of day (day, night, weekend, public holiday…)
-Billing configuration by UM, VIP, Middle-Assist jobs
-Billing statements by period and simulations
-Billing by type of job (pre-notified, cancelled etc.)
-Billing configuration by job type (arrival, departure, transfer)
-Billing configuration by job duration (long vs short)
-Billing configuration by SSR type
-Billing configuration by Parking location (footbridge link, non-effective footbridge link, remote tarmac parking
-Billing configuration by time of day (day, night, weekend, public holiday…)
-Billing configuration by UM, VIP, Middle-Assist jobs
CDG
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Nantes
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Lyon
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Orly
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Brussels
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Charleroi
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Basel
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Zurich
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Newcastle
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Oslo
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Gatwick
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Heathrow
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Montpellier
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Marseille
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Toulouse
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FAQ
General FAQ
Wait. What is WordPress?
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How long do I get support?
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a {{small}} line
Do I need to renew my license?
Marks and devious Semikoli but the Little Blind Text didn’t listen. She packed her {{seven versalia}}, put her initial into the belt and made herself on the way.
Wait. What is WordPress?
Far far away, behind the word Mountains far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in {{Bookmark}}
How long do I get support?
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small {{line}}
Do I need to renew my license?
Marks and devious Semikoli but the Little Blind Text didn’t listen. She packed her seven versalia, put her initial into the {{belt and made}}herself on the way.
FAQ
Simple FAQ
Wait. What is WordPress?
Far far away, behind the word Mountains far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmark
How long do I get support?
Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line
Do I need to renew my license?
Marks and devious Semikoli but the Little Blind Text didn’t listen. She packed her seven versalia, put her initial into the belt and made herself on the way.