4 Tools Helping Clients Stay Efficient This Peak Season
As airports, service providers, and airlines prepare for the surge of summer and holiday travel, efficient, scalable assisted passenger services are more crucial than ever. Ozion’s PRM Manager, a centralized software platform designed specifically for effortlessly managing assistance operations, delivers the visibility, flexibility, and real-time control needed to perform under pressure.
From communication to dispatching, autonomy to geolocation, PRM Manager connects every part of the operation in one place. It helps teams coordinate faster, make smarter, more efficient decisions, and deliver consistent, high-quality service. This post explores four of the key features driving the platform, and why it’s built to adapt when it matters most.
1. Passenger Companion™ – Assisted Aviation’s Most Adopted Assisted Passenger Communication Tool
Passenger Companion™ gives every traveler a direct line to the support they need. It keeps passengers calm, informed, and confident with real-time updates sent directly to their phones, with no app download required.
From alerts such as “Your agent is on the way” to post-service feedback, passengers stay informed from curb to gate and beyond. The tool also supports two-way texting, allowing passengers to request help or additional information mid-journey. Communication is personalized, timely, and fully automated, reducing uncertainty, improving visibility, and easing pressure during busy travel periods.
Passenger Companion™ is the most widely adopted assisted passenger communication tool in assisted aviation, with over 30 percent of assisted passengers using the tool and 15 percent providing post-journey feedback. These numbers do not include the additional users reached via seamless integrations with airport, airline, and third-party applications.
Fully integrated into PRM Manager, Passenger Companion™ provides direct access to feedback left by passengers, helping to recognize excellent service, support continuous improvement, and maintain high standards across the assistance journey.
2. Passenger Autonomy – Let Them Choose Their Journey
Not every traveler requires the same level of support. Passenger Autonomy, integrated throughout Ozion’s PRM Manager, allows individuals to choose how, where, and when they receive assistance, whether they prefer full support, partial guidance, or moments of independence, all while staying connected throughout their journey.
Ozion’s integration-first platform supports connection with systems such as boarding pass scanners, mobility devices, kiosks, mobile applications, and third-party tools. These integrations give passengers greater control over how they move through each stage of their journey, enabling them to request assistance, access self-service options, or add services like mobility devices based on their needs and preferences.
Each passenger’s choices and updates are reflected in a digital twin, a detailed digital representation of the passenger and their journey. The twin evolves in real time as the journey progresses and as the passenger makes decisions how they want, when they want supporting a seamless and fully tailored experience from start to finish.
Whether requesting help at check-in, navigating independently through the terminal, or choosing to trigger support at baggage claim, passengers receive assistance on their terms. As Ozion’s ecosystem expands, so does the level of personalization, dignity, and freedom available, empowering passengers to shape their own journey while ensuring consistent support remains available throughout.
3. Indoor & Outdoor Geolocation – Real-Time Visibility Across the Entire Journey
When a passenger needs assistance, or when plans change unexpectedly, knowing exactly where people and equipment are is critical.
PRM Manager’s advanced Geolocation system provides continuous indoor and outdoor tracking of agents, passengers, and mobile resources such as wheelchairs, buggies, and motorized vehicles. Whether at check-in, passing through security, waiting at the gate, or out on the tarmac, the system offers a real-time view of every individual and asset.
With beacon-based tracking and live location updates, movement is detected instantly, enabling rapid adjustments, flexible rerouting, and precise passenger handoffs. The result is faster response, reduced idle time, and fewer delays, supporting consistently high-quality service, even during peak travel periods.
4. OPRA™ – Predictive Resource Allocation
Reliable assistance is essential for every passenger, but during busy travel periods, making fast and accurate decisions becomes more challenging. This is where OPRA™ makes a difference.
The Predictive Resource Allocation engine uses real-time data, smart forecasting, and advanced modeling to match each passenger with the most appropriate agent before delays occur. Unlike traditional systems that rely only on who is available and nearby, OPRA™ takes into account agent location, journey complexity, timing, and each passenger’s specific needs to assign the best possible support.
Built into PRM Manager, OPRA™ helps airports, airlines, and service providers plan ahead, adjust staffing on the go, and maintain both efficiency and service quality. Agents are matched to passengers just in time, every time, meeting them exactly when and where support is needed. The result is a more responsive, passenger-focused experience with shorter wait times, smoother handoffs, and reliable service even during peak periods.
Ready for the Season?
Each of these four tools delivers strong results individually, but together, they form a seamless, scalable system designed to perform under peak passenger volumes.
Whether an airport, airline, or service provider, organizations benefit from Ozion’s solutions, built to meet the demands of high-traffic periods and beyond.
To explore the full platform and learn more about these capabilities, contact the team using the form below.
