Airports face a persistent challenge: delivering timely, high-quality assistance to passengers with reduced mobility (PRMs) amid shifting gate assignments, evolving flight schedules, and complex terminal layouts. Often, delays aren’t caused by staffing shortages — they’re the result of misaligned timing logic.

PRM Manager solves this by replacing fixed milestone buffers with adaptive, logic-based calculations. By factoring in real-world variables, Smart Milestones dynamically adjust to each operational scenario.

This shift enables predictive, just-in-time service delivery — improving SLA compliance, reducing idle time, and increasing consistency across all PRM missions, without overloading your teams or resources.

Real-World Accuracy Through Smart Logic

Incorporating real operational variables makes milestone timing more accurate and context-aware:

• Parking Type: Contact stands allow direct jet bridge access and faster PRM movement. Remote stands require extra time for ambulifts, buses, and coordination. The logic accounts for these differences automatically.

• Flight Type: Short-haul flights demand faster turnarounds with minimal buffer time. Long-haul flights involve more elderly PRMs, added luggage, and slower onboarding. Timing logic adjusts to these dynamics to prevent premature or delayed dispatch.

• Terminal Layout: Each terminal has its own footprint—walking distances, elevators, staffing zones, travelators. The system tailors timing to match the real conditions, avoiding the inefficiencies of one-size-fits-all planning.

• Satellite Access: Satellite gates—reached by shuttle, tunnel, or train—introduce transit delays for both agents and passengers. By including satellite access as a variable, the system ensures tight alignment with reality.

Tangible Operational Benefits for Operational Teams: 

Switching to configurable milestone logic delivers:

Most importantly, this system is fully adaptable. Whether you operate a regional terminal or a sprawling hub, the milestone engine scales to your environment without overhauling your core platform.

Scenario-Based Milestone Adjustments

The table below illustrates how milestone offsets adjust dynamically based on the flight and infrastructure profile. These offsets are generated automatically through configurable logic—no manual intervention required.

Note: These figures are based on hypothetical operations and may vary based on airport-specific parameters.

Now Available in PRM Manager

The latest version of PRM Manager includes a fully integrated milestone logic engine. Built to reflect real operational conditions, this upgrade allows teams to:

 Automatically calculate milestone offsets

Improve agent punctuality and SLA compliance without manual tweaks

Customize timing rules by terminal, shift, or contract for operational flexibility

Gain real-time insights into bottlenecks, mission status, and delay patterns

With this release, PRM Manager evolves from a task scheduler into a predictive operations platform—giving airports and service providers the tools to deliver with accuracy, efficiency, and confidence.
Interested in seeing the newest version of PRM Manager? Contact us below and we’ll be happy to show you:

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Software/Solutions of Potential Interest

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