Last week at GHI Americas 2025 in Orlando, the conversation around accessible air travel took center stage. So did the urgency to make it more seamless, connected, and truly inclusive from start to finish.

Ozion’s Director of Airport Solutions, William L. Neece, had the honor of joining the panel discussion, “PRM: Bridging aviation’s accessibility divide and winning new business through your PRM approach,” alongside Brett Heising, Adam Richards, and Margo van Bokhoven. The session brought together experience-driven insights from across the industry, all focused on one shared goal: transforming the travel experience for passengers requiring assistance.

One message rang clear: accessible travel must be a fully connected journey.

Every step, from the moment a passenger leaves home until they reach their destination, needs to work in harmony. True accessibility means ensuring consistency, communication, and care throughout the entire journey. Achieving this requires strong collaboration across the aviation ecosystem, supported by smart, interoperable solutions and technology.

At Ozion, we were proud to demonstrate how we’re helping bring this vision to life. Our PRM Manager solution simplifies and enhances the delivery of accessible services by improving operational visibility, streamlining coordination, and keeping the passenger experience at the center of every action.

The conversations at GHI confirmed the industry’s growing focus on finding practical, human-centered, collaborative solutions to improve the accessible travel experience.

A big thank you to the GHI team for organizing such a meaningful event. We look forward to continuing these conversations and moving the industry forward together.

Want to learn more about how Ozion and our PRM Manager platform can support your team? Get in touch here.