SLA Reporting Module for Airports

The SLA Reporting Module allows airports to investigation provider SLA performances. Performance searches can be composed using a combination of 2000 selection criteria to identify a vast array of scenarios.

Airports accessing SLA Reporting:

Access Deep SLA Analyses

Can compare performances

Understand areas of strength

Open dialogue based on factual information

Features delivered in SLA Reporting

Investigate SLA performance by Flight

Investigate SLA performance by airline

Investigate SLA performance by season

Investigate SLA performance by Terminal

Investigate SLA performance by Satellite

Investigate SLA performance Origin

Investigate SLA performance by SSR Code

Investigate SLA performance by Wheelchair

Investigate SLA performance by Parking

Investigate SLA performance by Direction

Other Core Features in PRM Manager

Passenger Delay Monitor

The stand planning module allows stand planning operators to prioritise flight parking (connected/remote) by understanding the volumes and types of assistance required by passengers on a flight

Ozion Analytics

Ozion Analytics Provides industry leading post operation querying tool to interrogate operational performances across criteria dimensions including SLA performances and Airline Notification Rates.

Real-Time Passenger Monitoring

Through PDA/Beacon tracking the operator is continually aware of each passenger's exact location within their assisted journey. Full visibility ensures a total control.

Airports who access PRM manager extend system functionality with

Stand Planning

The stand planning functionality allows stand planning operators to prioritise flight parking (connected/remote) by understanding the volumes and types of assistance required by passengers on a flight

Airline Access

Airlines are provided their own restricted access to areas in the system that can help them gain clarity. for example, a gate agent can access to see how far a passenger is before deciding to close a gate.

+48hr/+72hr forecasting

Expansion of Passenger and resource requirements visibility from 24hours up to 72 hours

Airport Mapping

Visual representation of Airport and PRM operation through API connection. Operators can identify the exact location and path taken by an agent

Airline Notification Reporting

Search and custom query Airline Notification performance utilizing 2000 criteria to identify Notification trends by airlines, flights, routes, terminals, dates, SSR codes, Wheelchair types and much more

Multi-provider management

Airports can manage multiple providers through a multi-site delivery, offering like-for-like- comparisons and management

See PRM Manager running in a real-time environment

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