Simple Dispatching for provider Simply Dispatching has been made a priority feature of PRM manager for Providers. An intuitive system ensures angent availability and skillsets are always within the dispatcher's reach. Benefits of Simple Dispatchingt: On time performance Increased Passenger Experience Skillset Matching Passenger focused approach Core features of PRM Manager for Providers Passenger Delay Monitor The Passenger Delay Monitor allows Service Providers to monitor ongoing and upcoming passenger delays, ensuring SLA deviations and negative passenger experiences can be addressed before becoming problematic. Ozion Analytics Lite Service Providers can analyse operational performances across various axes through dynamic search capability. Findings can be use to identify and isolate instances in need of improvement. Real-Time Passenger Monitoring Dispatchers can view their entire operational responsibility in real-time through Live passenger monitoring where all passengers and their required assistance tasks are broken into easily identifiable stages. SLA Reporting Providers access in-depth investigation into SLA performance and conformity across various parameters. Results and findings can be used to improve service levels and delivered as support material to the airport. Full PRM Command Centre The Command Centre is the central area for dispatchers. Everything a dispatcher needs to ensure a smooth and timely operation is available from this screen including; Passenger status, flight details and quick agent allocation. Simple Dispatching Simple Dispatching has been made a priority feature of PRM manager for Providers. An intuitive system ensures agent availability and skillsets are always within the dispatcher's reach. Providers who access PRM manager extend system functionality with The system is purposely configured for airport requirements. functionality can be extended through activation of additional modules. Therefore growing as your own needs evolve. Agent Productivity Manager Through the agent productivity module service providers can quantity the productivity of agents on shift and assess ROI and effectiveness of staff based on active versus non-active times during shifts. Resource Management Through the resource module service providers can quantity the resource efficiency within the operation by tasked groups to identify which operational scenarios are maximized and which need adjusting. Passenger Delay Monitor The Passenger Delay Monitor allows Service Providers to monitor ongoing and upcoming passenger delays, ensuring SLA deviations and negative passenger experiences can be addressed before becoming problematic. Multi-Airport management Service Providers contracted with accessibility services in multiple airports can centralise access to their PRM manager and compare performances and scenarios across multiple sites. Airline Notification Reporting Insights into airline reporting performances gives service providers clarity towards how operational performance is affected by airline notification trends, once understood dialogue with airline can commence. Airport Mapping Providers can add additional clarity and visibility to agent behaviour and by extension passenger journey progress via airport mapping tools in a GDPR compliant manner. Findings can be used for operational adaptation.