PRM Manager Core

The PRM Manager Core product provides airports with a fully functional system to secure the passengers with reduced mobility operation. PRM Manager is built in a manner that allows for simple expansion as and when airport's need additional functionality. Ozion Plugins provide a simple way for management to expend system tools.

Airports accessing PRM Manager

Entice Stakeholder Ownership and Engagement

Real-Time sharing of vital operational data with all stakeholders throughout the entire airport operation.

Optimize Performance and Passenger Experience

Guarantee each assisted passenger journey from start to finish while maintaining on-time performance.

Improve Customer Relationship Management

Provide the best possible service for passengers requiring assistance. Constantly improve and use data to better understand and retain passengers over the long term.

Utilize Interactive Dashboards

Live indicators showing key operational information, allows for real-time decision making. Managing potential challenges before they occur.

Features delivered in the Core PRM Manager

Passenger Delay Monitor

The Passenger Delay Monitor provides airport operators with a Real-time view of current passenger delay times.

Ozion Analytics Lite

Ozion Analytics Provides industry leading post operation querying tool to interrogate operational performances across criteria dimensions including SLA performances and Airline Notification Rates.

Real-Time Passenger Monitoring

Through PDA/Beacon tracking the operator is continually aware of each passenger's exact location within their assisted journey. Full visibility ensures a total control.

SLA Reporting

Search and custom query SLA performance utilizing 2000 criteria to identify Notification trends by airlines, flights, routes, terminals, dates, SSR codes, Wheelchair types and much more

Full PRM Command Centre

Ozion Analytics Provides industry leading post operation querying tool to interrogate operational performances across criteria dimensions including SLA performances and Airline Notification Rates.

System integration

Through Data integration services PRM Manager becomes connected with the AODB, SITA and Roster planning to ensure full real-time processes and informational sharing is optimized

Airports accessing PRM manager extend system functionality with

Stand Planning

The stand planning functionality allows stand planning operators to prioritise flight parking (connected/remote) by understanding the volumes and types of assistance required by passengers on a flight

Airline Access

Airlines are provided their own restricted access to areas in the system that can help them gain clarity. for example, a gate agent can access to see how far a passenger is before deciding to close a gate.

+48hr/+72hr forecasting

Expansion of Passenger and resource requirements visibility from 24hours up to 72 hours

Airport Mapping

Through third party API, Airports can embed visual representation of agent locations in their airport.

Airline Notification Reporting

Search and custom query Airline Notification performance utilizing 2000 criteria to identify Notification trends by airlines, flights, routes, terminals, dates, SSR codes, Wheelchair types and much more

Multi-provider management

Airports can manage multiple providers through a multi-site delivery, offering like-for-like- comparisons and management

See PRM Manager running in real-time environment

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