Registration is open for the 6th annual Airport PRM Leadership Conference.

This year’s conference will take place on October 14th, 2021 in a virtual environment.

The long-term challenges facing accessible services in airports are still front and center, even more so as the industry recovers from the COVID downturn. The conference will once again be home to individual, panel and group discussions with leading PRM Stakeholders.

This 6th edition will be run over the course of 1 day with two distinct tracks:

Track 1: The Morning Sessions (10:00 -12:30) where core subjects will be discussed in a free flow environment.

Track 2: The Afternoon Sessions (14:00 -17:00) where a vast array of subjects will be openly discussed in individual presentations and group panels.

Register now!

Register Here

When you click on the registration form above you will be redirected to the official registration page.


We will be using the Slack server again this year to connect and discuss- join the PRM community here 

Download and view the 2021 Conference Brochure

Speakers confirmed so far:

Linda Ristagno
Assistant Director External Affairs

Katharina Probst-Meyer
Head of Air Passenger Rights Unit
Federal Office of Civil Aviation Switzerland

Kate Hardwick
Accessibility Researcher and Airport Planner

James Fremantle
Manager, Consumer Policy and Enforcement

Wen Cheung
PRM Manager
Amsterdam Airport Schiphol

Steve Wilson
Regulation & Relationship Lead
PRS Heathrow 

Mark Hicks
Business Development Director Transport & Aviation
Wilson James Limited

Hiea Dakhil
PRM Manager
ISS Facility Services AS

Cristina Colesnicu
HR Specialist & External Relations

Dr. Shelley Kelsey
Senior Research Officer
National Research Council of Canada

Giorgio Rosato
Co-Founder, Chairman 

Alexa Hink
International Project Manager 
Ozion Airport Software

Eric Lipp
Executive Director
Open Doors Organization

Rupeshkumar Thakur
Specialist – Airside Planning and
Aerodrome safeguarding
Rajiv Gandhi International Airport

Christopher Wood MBE
Aviation Accessibility Consultant FlyingDisabled

Fabio Soleri
Head of Regulatory Affairs
Aeroporti di Roma S.p.A..

William L. Neece
Director of Airports
Ozion Airport Software

Roerto Castiglioni
Accessible Air Travel Evangelist
Reduced Mobility Rights

What people said about last year's conference

This was my 1st year attending the conference, I can not state how thrilled I am to have attended. The time flew by each day and I found myself wishing for more time.

Integrated Operations Centre Manager - Victoria Airport Authority

A very well organized conference, which exceeded my expectations for an online summit! The presenters were all professionals and their presentations comprehensive.

PRM & Customer Care Officer, Hermes Airports-Cyprus

Conferences like these where all stakeholders are present and engaged yield the best chance for success in terms of actually making a change for the better.

Independent Contributor Senior Regulatory Affairs Manager

Photos from previous conference

Nominations for the 2021 Accessibility Awards are open

Nominations for the second Accessibility Awards are now open. If you would like to nominate an airport for service excellence, innovative solutions or passenger service inniatives you may nominate them using the adjacent form.

Last year’s Accessibility Award was given to Bologna Guglielmo Marconi Airport. William Neece and Roberto Castiglioni  recently travelled to present the team with their trophy in person. Read about the visit here and the airport’s PRM philosophy here