PRM Manager Command Centre

The command centre is the central component to PRM Manager allowing Dispatchers to fully control passenger assistance demands

PRM Command centre allows for

Assign agent(s) to a specific passenger in real-time

View the current status of all passengers

Manage the entire dispatching operation

Access all pertinent details

Tools delivered in the Control Centre

Real-time Passenger progress view

Through task and job icons dispatchers are immediately able to identify each passenger's current status within their journey.

View Delayed Passengers

Dispatchers can instantly access details of passengers currently enduring delays

View current Passenger task and tasks to be completed

Passengers currently being assisted in the airport can be view as can upcoming tasks throughout the day

Assign Secondary Assistant to passenger

Secondary Assistants can be easily assigned to a passenger when required.

View Upcoming Passengers

Software Solutions

PAX information

All essential information to conduct an efficient, safe and secure journey are displayed in the passenger details box

Flight Information

All essential flight details to conduct an efficient, safe and secure journey are displayed in the passenger details box

Assistance Type

Passengers can be assign with on or more SSR Code which is instantly identifiable in the command centre so available, and suitable agents can be assigned to assist

Alerts

Alerts are defined in system configurations and scenarios. When a condition has been triggered an alters screen highlights its' occurrence.

Agent Notes

Dispatchers can identify any passengers flagged as a no-show by the assigned agent

Other core functions

Passenger Delay Monitor

The stand planning module allows stand planning operators to prioritise flight parking (connected/remote) by understanding the volumes and types of assistance required by passengers on a flight

Ozion Analytics Lite

Ozion Analytics Provides industry leading post operation querying tool to interrogate operational performances across criteria dimensions including SLA performances and Airline Notification Rates.

Real-Time Passenger Monitoring

Through PDA/Beacon tracking the operator is continually aware of each passenger's exact location within their assisted journey. Full visibility ensures a total control.

Airports who access PRM manager extend system functionality with

Stand Planning

The stand planning functionality allows stand planning operators to prioritise flight parking (connected/remote) by understanding the volumes and types of assistance required by passengers on a flight

Airline Access

Airlines are provided their own restricted access to areas in the system that can help them gain clarity. for example, a gate agent can access to see how far a passenger is before deciding to close a gate.

+48hr/+72hr forecasting

Expansion of Passenger and resource requirements visibility from 24hours up to 72 hours

Airport Mapping

Visual representation of Airport and PRM operation through API connection. Operators can identify the exact location and path taken by an agent

Airline Notification Reporting

Search and custom query Airline Notification performance utilizing 2000 criteria to identify Notification trends by airlines, flights, routes, terminals, dates, SSR codes, Wheelchair types and much more

Multi-provider management

Airports can manage multiple providers through a multi-site delivery, offering like-for-like- comparisons and management

See PRM Manager running in a real-time environment

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