Passenger Delay Monitor for Assisted Serice Providers

The Passenger Delay Monitor provides service providers with a Real-time view of current passenger delay times. By understanding the timeframe a passenger is waiting for assistance (during any stage of their assisted service) operations are able to rectify service level deviations before the delay reaches the SLA threshold and/or negatively impacts the passenger experience. Follow up actions can be taken to ensure the assigned agent(s) are aware of the occurrence.

The benefits of Passenger delay monitor for Providers

Identify & Adjust

Identify passengers experiencing delays and adjust the operation before the delay becomes unacceptable

KPI Management

Monitor Arrival and Departure KPIs. Reinforce and adjust efforts where falling short.

Control the Journey

Control the passenger journey and maximize the passenger experience through delay management

Tools unlocked with the Passenger Delay Monitor

Core features of PRM Manager for Providers

Providers who access PRM manager extend system functionality with

See PRM Manager running in a real-time environment