Passenger Delay Monitor for Assisted Serice Providers

The Passenger Delay Monitor provides service providers with a Real-time view of current passenger delay times. By understanding the timeframe a passenger is waiting for assistance (during any stage of their assisted service) operations are able to rectify service level deviations before the delay reaches the SLA threshold and/or negatively impacts the passenger experience. Follow up actions can be taken to ensure the assigned agent(s) are aware of the occurrence.

The benefits of Passenger delay monitor for Providers

Identify & Adjust

Identify passengers experiencing delays and adjust the operation before the delay becomes unacceptable

KPI Management

Monitor Arrival and Departure KPIs. Reinforce and adjust efforts where falling short.

Control the Journey

Control the passenger journey and maximize the passenger experience through delay management

Tools unlocked with the Passenger Delay Monitor

Identify Delays in Real-Time

Real-time monitoring allows for instant rectification

Segment by Processed Passengers

Access assistance delays for passengers already processed

Segment by upcoming passengers

Access assistance delays for upcoming passengers

Core features of PRM Manager for Providers

+24hr - 72hr forecasting

Service Providers are given visibility of next-day workloads projections based on airline notifications. With the Roster integration operations can adjust the planned roster with the suggested roster.

Ozion Analytics Lite

Service Providers can analyse operational performances across various axes through dynamic search capability. Findings can be use to identify and isolate instances in need of improvement.

Real-Time Passenger Monitoring

Dispatchers can view their entire operational responsibility in real-time through Live passenger monitoring where all passengers and their required assistance tasks are broken into easily identifiable stages.

SLA Reporting

Providers access in-depth investigation into SLA performance and conformity across various parameters. Results and findings can be used to improve service levels and delivered as support material to the airport.

Full PRM Command Centre

The Command Centre is the central area for dispatchers. Everything a dispatcher needs to ensure a smooth and timely operation is available from this screen including; Passenger status, flight details and quick agent allocation.

System integration

Through Data integration services PRM Manager becomes connected with the AODB, SITA and Roster planning to ensure full real-time processes and informational sharing is optimized

Automated Passenger Journey Creation

Through customised system scenarios and rules PRM manager converts passenger assistance requests into jobs and tasks. Each passengers journey is compiled based on rules towards resources, airport layout, staffing etc to ensure the most efficient journey is created.

SSR Code Reporting

Through Real-time data capturing, the SSR Code Reporting provides a robust tool for users to interrogate passengers based on SSR codes across a variety of axis to identify pivotal characteristics and performance indicators potentially associated with the type of assistance requested?

Simple Dispatching

Dispatching 1:M or M:1 agents to a passenger is made simple through PRM Manager. Dispatchers can identify the availability of an agent and assign them accordingly to the passenger in real-time. Agents can be assign by skillsets when desired.

Providers who access PRM manager extend system functionality with

Agent Productivity Manager

Through the agent productivity module service providers can quantity the productivity of agents on shift and assess ROI and effectiveness of staff based on active versus non-active times during shifts.

Resource Management

Through the resource module service providers can quantity the resource efficiency within the operation by tasked groups to identify which operational scenarios are maximized and which need adjusting.

Passenger Delay Monitor

The Passenger Delay Monitor allows Service Providers to monitor ongoing and upcoming passenger delays, ensuring SLA deviations and negative passenger experiences can be addressed before becoming problematic.

Multi-Airport management

Service Providers contracted with accessibility services in multiple airports can centralise access to their PRM manager and compare performances and scenarios across multiple sites.

Airline Notification Reporting

Insights into airline reporting performances gives service providers clarity towards how operational performance is affected by airline notification trends, once understood dialogue with airline can commence.

No-Show Reporting for Providers

Service Providers can interrogate No-show data to identify trends and reoccurring trends to influence a positive change and approach to assisted services

See PRM Manager running in a real-time environment

Click here