Passenger Delay Monitor for Airports
The Passenger Delay Monitor provides airport operators with a Real-time view of current passenger delay times. By understanding the timeframe a passenger is waiting for assistance (during any stage of their assisted service) operations are able to rectify service level deviations before the delay reaches the SLA threshold and/or negatively impacts the passenger experience. Follow up actions can be taken to ensure the assigned agent(s) are aware of the occurrence.
The benefits of Passenger delay monitor for airports
Tools unlocked with the Passenger Delay Monitor
Other Core features in PRM manager
Airports who access PRM manager extend system functionality with
See PRM Manager running in a real-time environment