No-Show Reporting for providers

The No-Show reporting compliments a vast array of additional PRM reporting tools available to airports using Ozion PRM Manager. Through Real-time data capturing, the No-show reporting Addon provides a robust tool for users to interrogate No-show performances across a variety of axis to identify pivotal moments in the assistance journey where No-Shows adhere to acceptable levels of occurrences or deviate from acceptable norms. Armed with pinpointed information operational alterations can be applied to fine tune the operation.

Benefits of No-Show Addon for providers:

Identify & Adjust

Identify key No-Show trends and adjust assistance operation accordingly

Segment & Isolate

Segment No-show rates by a full range of criteria to isolate key instances

Compare & Contrast

Compare and contrast No-show rates by service providers, passenger types etc and adjust

Tools unlocked with No-Show Reporting for providers

No-Show Trend Analysis

Identify daily, weekly, monthly and seasonal No-Show trends

Analyse No-Show by Arrivals

Isolate No-Show occurrences by Arrival passengers s

No-Shows by Departure

Identify trends and behaviours of departing passenger

Compare No-show rates by airline

Compare and benchmark No-Show performance by one or many airlines

No-Show Comparison by Flight

Compare and contrast No-show rates by flight numbers, passenger types etc and adjust

Analyse No-Show by Terminal

Identify, compare & contrast No-Shows by terminal

No-Show Rates by Satellite

Compare and contrast No-show rates by Satellite

Compare No-show rates by airline

Compare and benchmark No-Show performance by one or many airlines

No-Shows by Routes

Identify, compare & contrast No-Shows by destinations and origins

No-Show Comparison by Notification Type

Identify, compare & contrast No-Shows by Airline Notification type

No-Show Rates by passenger delay time

Compare and contrast No-show rates wait time

Compare No-show rates by airline

Compare and benchmark No-Show performance by one or many airlines

Core features of PRM Manager for Providers

+24hr - 72hr forecasting

Service Providers are given visibility of next-day workloads projections based on airline notifications. With the Roster integration operations can adjust the planned roster with the suggested roster.

Ozion Analytics Lite

Service Providers can analyse operational performances across various axes through dynamic search capability. Findings can be use to identify and isolate instances in need of improvement.

Real-Time Passenger Monitoring

Dispatchers can view their entire operational responsibility in real-time through Live passenger monitoring where all passengers and their required assistance tasks are broken into easily identifiable stages.

SLA Reporting

Providers access in-depth investigation into SLA performance and conformity across various parameters. Results and findings can be used to improve service levels and delivered as support material to the airport.

Full PRM Command Centre

The Command Centre is the central area for dispatchers. Everything a dispatcher needs to ensure a smooth and timely operation is available from this screen including; Passenger status, flight details and quick agent allocation.

System integration

Through Data integration services PRM Manager becomes connected with the AODB, SITA and Roster planning to ensure full real-time processes and informational sharing is optimized

Automated Passenger Journey Creation

Through customised system scenarios and rules PRM manager converts passenger assistance requests into jobs and tasks. Each passengers journey is compiled based on rules towards resources, airport layout, staffing etc to ensure the most efficient journey is created.

SSR Code Reporting

Through Real-time data capturing, the SSR Code Reporting provides a robust tool for users to interrogate passengers based on SSR codes across a variety of axis to identify pivotal characteristics and performance indicators potentially associated with the type of assistance requested?

Simple Dispatching

Dispatching 1:M or M:1 agents to a passenger is made simple through PRM Manager. Dispatchers can identify the availability of an agent and assign them accordingly to the passenger in real-time. Agents can be assign by skillsets when desired.

providers who access PRM manager extend system functionality with

Agent Productivity Manager

Through the agent productivity module service providers can quantity the productivity of agents on shift and assess ROI and effectiveness of staff based on active versus non-active times during shifts.

Resource Management

Through the resource module service providers can quantity the resource efficiency within the operation by tasked groups to identify which operational scenarios are maximized and which need adjusting.

Passenger Delay Monitor

The Passenger Delay Monitor allows Service Providers to monitor ongoing and upcoming passenger delays, ensuring SLA deviations and negative passenger experiences can be addressed before becoming problematic.

Multi-Airport management

Service Providers contracted with accessibility services in multiple airports can centralise access to their PRM manager and compare performances and scenarios across multiple sites.

Airline Notification Reporting

Insights into airline reporting performances gives service providers clarity towards how operational performance is affected by airline notification trends, once understood dialogue with airline can commence.

No-Show Reporting for Providers

Service Providers can interrogate No-show data to identify trends and reoccurring trends to influence a positive change and approach to assisted services