PRM Manager Command Centre for providers

The command centre is the central component to PRM Manager allowing Dispatchers to fully control passenger assistance demands

PRM Command centre allows providers to:

Assign agent(s) to a specific passenger in real-time

View the current status of all passengers

Manage the entire dispatching operation

Access all pertinent details

Tools delivered for providers in the Control Centre

Real-time Passenger progress view

Through task and job icons dispatchers are immediately able to identify each passenger's current status within their journey.

View Delayed Passengers

Dispatchers can instantly access details of passengers currently enduring delays

View current Passenger task and tasks to be completed

Passengers currently being assisted in the airport can be view as can upcoming tasks throughout the day

Assign Secondary Assistant to passenger

Secondary Assistants can be easily assigned to a passenger when required.

View Upcoming Passengers

Software Solutions

PAX information

All essential information to conduct an efficient, safe and secure journey are displayed in the passenger details box

Flight Information

All essential flight details to conduct an efficient, safe and secure journey are displayed in the passenger details box

Assistance Type

Passengers can be assign with on or more SSR Code which is instantly identifiable in the command centre so available, and suitable agents can be assigned to assist

Alerts

Alerts are defined in system configurations and scenarios. When a condition has been triggered an alters screen highlights its' occurrence.

Agent Notes

Dispatchers can identify any passengers flagged as a no-show by the assigned agent

Core features of PRM Manager for Providers

+24hr - 72hr forecasting

Service Providers are given visibility of next-day workloads projections based on airline notifications. With the Roster integration operations can adjust the planned roster with the suggested roster.

Ozion Analytics Lite

Service Providers can analyse operational performances across various axes through dynamic search capability. Findings can be use to identify and isolate instances in need of improvement.

Real-Time Passenger Monitoring

Dispatchers can view their entire operational responsibility in real-time through Live passenger monitoring where all passengers and their required assistance tasks are broken into easily identifiable stages.

SLA Reporting

Providers access in-depth investigation into SLA performance and conformity across various parameters. Results and findings can be used to improve service levels and delivered as support material to the airport.

Full PRM Command Centre

The Command Centre is the central area for dispatchers. Everything a dispatcher needs to ensure a smooth and timely operation is available from this screen including; Passenger status, flight details and quick agent allocation.

System integration

Through Data integration services PRM Manager becomes connected with the AODB, SITA and Roster planning to ensure full real-time processes and informational sharing is optimized

Automated Passenger Journey Creation

Through customised system scenarios and rules PRM manager converts passenger assistance requests into jobs and tasks. Each passengers journey is compiled based on rules towards resources, airport layout, staffing etc to ensure the most efficient journey is created.

SSR Code Reporting

Through Real-time data capturing, the SSR Code Reporting provides a robust tool for users to interrogate passengers based on SSR codes across a variety of axis to identify pivotal characteristics and performance indicators potentially associated with the type of assistance requested?

Simple Dispatching

Dispatching 1:M or M:1 agents to a passenger is made simple through PRM Manager. Dispatchers can identify the availability of an agent and assign them accordingly to the passenger in real-time. Agents can be assign by skillsets when desired.

Providers who access PRM manager extend system functionality with

Agent Productivity Manager

Through the agent productivity module service providers can quantity the productivity of agents on shift and assess ROI and effectiveness of staff based on active versus non-active times during shifts.

Resource Management

Through the resource module service providers can quantity the resource efficiency within the operation by tasked groups to identify which operational scenarios are maximized and which need adjusting.

Passenger Delay Monitor

The Passenger Delay Monitor allows Service Providers to monitor ongoing and upcoming passenger delays, ensuring SLA deviations and negative passenger experiences can be addressed before becoming problematic.

Multi-Airport management

Service Providers contracted with accessibility services in multiple airports can centralise access to their PRM manager and compare performances and scenarios across multiple sites.

Airline Notification Reporting

Insights into airline reporting performances gives service providers clarity towards how operational performance is affected by airline notification trends, once understood dialogue with airline can commence.

No-Show Reporting for Providers

Service Providers can interrogate No-show data to identify trends and reoccurring trends to influence a positive change and approach to assisted services

See PRM Manager running in a real-time

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