Passenger Delay Monitor
Making Complex Processes Simple for the aviation industry through leading software
Ozion Software company has been developing Aviation tailored software since 2008 and is recognised as a leader in Forecasting, Real-time and post operation analytics.
Passenger Delay Monitor for Airports
The Passenger Delay Monitor provides airport operators with a Real-time view of current passenger delay times. By understanding the timeframe a passenger is waiting for assistance (during any stage of their assisted service) operations are able to rectify service level deviations before the delay reaches the SLA threshold and/or negatively impacts the passenger experience. Follow up actions can be taken to ensure the assigned agent(s) are aware of the occurrence.
The Benefits Passenger Delay Monitor for Airports
Proactively monitor passenger delays to ensure assistance is provided within the acceptable timeframes.
Identify & Adjust
Identify passengers experiencing delays and adjust the operation before the delay becomes unacceptable
KPI Management
Monitor Arrival and Departure KPIs. Reinforce and adjust efforts where falling short.
Control the Journey
Control the passenger journey and maximize the passenger experience through delay management
Tools unlocked with the Passenger Delay Monitor
Identify Delays in Real-Time
Real-time monitoring allows for instant rectification
Segment by Processed Passengers
Access assistance delays for passengers already processed
Segment by upcoming passengers
Access assistance delays for upcoming passengers
Segment by waiting passengers
Access assistance delays for waiting passengers
Contact Assigned agent
Instant contact option to validate and modify
KPI monitoring
Compare daily KPIS
See the passenger Delay Monitor running in an airport environment
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