Passenger Delay Monitor

Ozion Airport Soft

Making Complex Processes Simple for the aviation industry through leading software

Ozion Software company has been developing Aviation tailored software since 2008 and is recognised as a leader in Forecasting, Real-time and post operation analytics.

Passenger Delay Monitor for Airports

The Passenger Delay Monitor provides airport operators with a Real-time view of current passenger delay times. By understanding the timeframe a passenger is waiting for assistance (during any stage of their assisted service) operations are able to rectify service level deviations before the delay reaches the SLA threshold and/or negatively impacts the passenger experience. Follow up actions can be taken to ensure the assigned agent(s) are aware of the occurrence.  

The Benefits Passenger Delay Monitor for Airports

Proactively monitor passenger delays to ensure assistance is provided within the acceptable timeframes.

Identify & Adjust

Identify passengers experiencing delays and adjust the operation before the delay becomes unacceptable

KPI Management

Monitor Arrival and Departure KPIs. Reinforce and adjust efforts where falling short.

Control the Journey

Control the passenger journey and maximize the passenger experience through delay management

Tools unlocked with the Passenger Delay Monitor

Identify Delays in Real-Time

Real-time monitoring allows for instant rectification

Segment by Processed Passengers

Access assistance delays for passengers already processed

Segment by upcoming passengers

Access assistance delays for upcoming passengers

Segment by waiting passengers

Access assistance delays for waiting passengers

Contact Assigned agent

Instant contact option to validate and modify

KPI monitoring

Compare daily KPIS

See the passenger Delay Monitor running in an airport environment

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