FINAL OPPORTUNITY: REGISTER NOW Airport PRM Leadership Conference Friday, November 9, 2018 – 8:45 am to 6:00 pm Crowne Plaza Charles de Gaulle Airport, France

The most important PRM topics facing us all today will be covered at this year’s conference: Improving Operations, Transparency, How to handle ever growing PRM Passenger numbers, Keeping costs under control, Reliable reporting and more…!

Seize the last remaining places to join leaders from airports, providers and airlines for frank, clear discussions about the latest PRM (Passengers with Reduced Mobility) best-practices, innovations and solutions.

Together we will explore the most recent case-studies of PRM Operations who have successfully taken back control of their special assistance services while improving quality in the face of relentless PRM passenger traffic growth.

The PRM Leadership Conference brings together all the stakeholders involved in special assistance services:

Airports

Service Providers

Airlines

Oversight Authorities

Advocacy Groups Conference topics at a Glance:How a fast growing medium sized Airport has Taken Control of it’s PRM Operations The Ozion way: Operational and Reporting Excellence Best practices at PDX from the Reduced-Mobility Passenger Perspective Training PRM Teams to Manage Operations in a Completely New Way Transforming large Airport PRM Operations WHILL – Beyond Personal Mobility (Including a live Demonstration) Disability Awareness Training: Effective Strategies Making aviation more accessible: the United Kingdom Civil Aviation Authority’s role in Encouraging Innovation and Best Practice Accessible Services for All, and much more…

Presenters from around the Globe:

Roberto Castiglioni Chair Heathrow Access Advisory Group, UK

James Fremantle Consumer Enforcement Manager United Kingdom Civil Aviation Authority

Bonnie Hayes Analyst, Customer Service Policy & Procedures – Airports American Airlines, USA

Satoshi Sugie CEO WHILL, Inc., Japan

Dee Thomas Director of Aviation Wilson James, UK

Mark Hicks Strategic Account Director – Airport Operations Wilson James, UK

Céline Jacobs PRM Manager Brussels South Charleroi Airport, Belgium

Alexandre Desch Change Management Consultant KEAZ, Create Teams & Real Leaders, France

Laurel Van Horn Disability Travel Specialist Open Doors Organization, USA

Dawn Huddleston ADA Coordinator PDX, Port of Portland, USA

William L. Neece Director of Airport Solutions Ozion, France