Last Call – Final Registration – Airport PRM Leadership Conference

Last Call – Final Registration – Airport PRM Leadership Conference


Airport PRM Leadership Conference
Friday, November 9, 2018 – 8:45 am to 6:00 pm
Crowne Plaza Charles de Gaulle Airport, France



The most important PRM topics facing us all today will be covered at this year’s conference: Improving Operations, Transparency, How to handle ever growing PRM Passenger numbers, Keeping costs under control, Reliable reporting and more…!

Seize the last remaining places to join leaders from airports, providers and airlines for frank, clear discussions about the latest PRM (Passengers with Reduced Mobility) best-practices, innovations and solutions.

Together we will explore the most recent case-studies of PRM Operations who have successfully taken back control of their special assistance services while improving quality in the face of relentless PRM passenger traffic growth.

The PRM Leadership Conference brings together all the stakeholders involved in special assistance services:



Service Providers


Oversight Authorities

Advocacy Groups

Conference topics at a Glance:


  • How a fast growing medium sized Airport has Taken Control of it’s PRM Operations
  • The Ozion way: Operational and Reporting Excellence
  • Best practices at PDX from the Reduced-Mobility Passenger Perspective
  • Training PRM Teams to Manage Operations in a Completely New Way
  • Transforming large Airport PRM Operations
  • WHILL – Beyond Personal Mobility (Including a live Demonstration)
  • Disability Awareness Training: Effective Strategies
  • Making aviation more accessible:
    the United Kingdom Civil Aviation Authority’s role in Encouraging Innovation and Best Practice
  • Accessible Services for All, and much more…


Presenters from around the Globe:

Roberto Castiglioni
Heathrow Access Advisory Group, UK

James Fremantle
Consumer Enforcement Manager
United Kingdom Civil Aviation Authority

Bonnie Hayes
Analyst, Customer Service
Policy & Procedures – Airports
American Airlines, USA

Satoshi Sugie
WHILL, Inc., Japan

Dee Thomas
Director of Aviation
Wilson James, UK

Mark Hicks
Strategic Account Director – Airport Operations
Wilson James, UK

Céline Jacobs
PRM Manager
Brussels South Charleroi Airport, Belgium

Alexandre Desch
Change Management Consultant
KEAZ, Create Teams & Real Leaders, France

Laurel  Van Horn
Disability Travel Specialist
Open Doors Organization, USA

Dawn Huddleston
ADA Coordinator
PDX, Port of Portland, USA

William L. Neece
Director of Airport Solutions
Ozion, France



The conference is free of charge, your Registration includes:

All Presentations
Afternoon Wine/Networking Reception

Space is limited, Reserve your place now:

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:





For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at

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