2019 “Airport PRM Leadership Conference” –  Date Announced!

2019 “Airport PRM Leadership Conference” – Date Announced!

The fourth annual Airport PRM (Passengers with Reduced Mobility) Leadership Conference is poised to be the best and most informative so far! Join fellow leaders from Airports, Service Providers and Airlines who, together, are all focused on solutions and best practices that improve service for accessible air travel.

Airport PRM Leadership Conference
Friday, November 8, 2019
INNSiDE Hotel
Paris Charles de Gaulle Airport, France

 

Each year, the conference expands on the last. This year we will hear from experts throughout Aviation:

  • Airports
  • Airlines
  • Service Providers
  • Regulatory Bodies
  • Trade Associations
  • Accessibility Experts
  • The latest evolutions in PRM Management Software, and much more…!

Mark your calendar now, you may also register below if you would like to guarantee your registration (space is limited).

 

For more information please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Highlights from 2018:

It is impossible to share all that the speakers presented at the Airport PRM Leadership Conference, but here is our best attempt to give you a small view into the vision and direction that were shared.

Collaboration is Key

Collaboration is Key

Roberto Castiglioni (Chair, Heathrow Access Advisory Group) reminded us that effective innovation can be “No Tech” citing the sunflower lanyards actively changing the awareness and behavior of those who come into contact with passengers with hidden disabilities.

Céline Jacobs, who heads PRM assistance at Charleroi Airport shared the successful journey the airport undertook over the last 3 years to bring the PRM activity under firm control in the face of exceptional passenger growth by deploying a mix of new software, practical realism and solid organization. PRM is no longer viewed at Charleroi as a permanent source of operational trouble, now it is a reliable and predictable, quality service.

Bonnie Hayes of American Airlines shared the inspiring goal of the Airline to be recognized as the leader in serving passengers with reduced mobility. The session showed clearly how identifying challenges and actively fostering change stands to turn American Airlines’ goal of being the preferred carrier for customers with disabilities into a reality.

James Fremantle of the UK Civil Aviation Authority reminded us of the dizzying growth in assisted passengers. The UK has seen a stunning 47% increase in PRM passenger growth between 2010 and 2017. James also explained how the CAA created an annual report ranking UK airports with over 150 000 PRM passenger a year, using “Reputational Regulation” to drive improved performance through increasingly detailed measurements.

Dee Thomas and Mark Hicks of Wilson James joined Bonnie Hayes and Roberto Castiglioni for a lively Panel discussion on PRM Growth. Examples of solutions discussed included industries working together, streamlining overall passenger flows, the importance of the recruitment process to select staff that have natural caring skills and concentrating on aircraft/airport design in order to better accommodate assisted passengers.

Laurel Van Horn of Open Doors explained how her organization is improving the quality of assistance service at airports in the USA through disability awareness training of airport and PRM personnel.

Yummy Ozion

Delicious!

Dawn Huddleston of Portland Airport, shared with us how Portland PDX has been named Best Domestic Airport for the 6th year in a row for cleanliness, safety, customer service and accessibility. She explained how the airport has rooted its success in “living its values” in an uncompromising way – Leadership, Inclusion and service. Everything it seems has been done with assistance service in mind: guide dog training and animal relief stations, ubiquitous white paging phones to provide the information to blind passengers, recognition of employees who extend outstanding service to PRM passenger, entertainment accessibility such as an inclusive movie theater, etc.

WHILL on Display

WHILL on Display

Satoshi Sugie, CEO of WHILL, designer of innovative mobility devices called Electric Vehicles (“EV”s) that replace most wheelchairs, explained how attractive self-driving EVs can overcome several big common headaches faced by all airports: the labor cost of recovering lost or stolen chairs, preventing their theft and effectively reducing the number of passengers who request special assistance when all they need is the former much lighter “MAAS” service.

Alexandre Desch, a renowned Change Management expert, reminded us all that even highly effective new technology, software and new processes require a mindset reset among special assistance staff and management to take hold over time and yield their promised benefits.

Last but certainly not least, William L. Neece, Director of Ozion’s airport solutions, shared how PRM service performance outcomes have been transformed and now serve as best practices for airport PRM service delivery. William showed how this is not just being brought about by a new generation of software but also by the shift in mindset required to generate successful operational outcomes. In addition, he stressed how using live data can secure not just every passenger journey but also safeguard airports’ overall daily operations as well as the highest quality SLA’s.

Onsite Evaluation of your PRM Operation – Limited Availability

Onsite Evaluation of your PRM Operation – Limited Availability

 

As a Service Provider, Airport or Airline, you need to benchmark your PRM Operations (1)

Airports, service providers and airlines already face major challenges with PRM handling and the projected growth of this segment will only increase pressure on their entire PRM framework.

Ozion Consulting (2) will visit you to review your PRM operations and help you transform your challenges into opportunities.

Ozion Consulting’s world-class PRM Service Evaluation Matrix covers the following and more:

  • How well do you understand current PRM Service operations?
  • What is your organizations role in the process and what are your strengths and weaknesses?
  • How well do you control each passenger order(s)?
  • How well do you understand opportunities offered by the PRM business model?
  • What role can technology play in enabling you to take back control of your PRM operations?
  • How good a job are you doing of serving each passenger and supporting your staff?
  • How meaningful is your current reporting?
  • If you work in many locations, do you have a consolidated global view of your PRM passengers?

 

In short, the service evaluation will cover these key areas:
    • Operations/Resources
    • Data
    • SLAs
    • Technology
    • Reporting and much more in your 150-point Ozion Consulting PRM Service Evaluation.

We will provide you with a list of your operational strengths as well as the shortlist of key improvement areas from which you can expect the biggest impact on your operational performance.

 

SIGN UP HERE

 

      • (1) PRM: “Passengers with Reduced Mobility”, also referred to as “special assistance passengers”
      •  (2) Ozion Consulting is the service arm of Ozion Airport Software, the publisher of the leading PRM software platform that is changing the way PRM services are piloted in real time at large, mid-sized and small airports through a mix of smart software and visionary operational practices that make the most volatile airport service manageable and predictable

 

 

If you have any questions please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Highlights of the 3rd Annual “Airport PRM Leadership Conference”

Highlights of the 3rd Annual “Airport PRM Leadership Conference”

 

Over 50 leaders in Airport PRM (Passengers with Reduced Mobility) from 15 countries came together in Paris to share the latest best-practices and innovations that are rapidly transforming the challenging field of global airport PRM Assistance. It was a joyful and intense sharing experience that brought together airport assistance stakeholders, from airports, passenger advocacy groups, assistance providers, airlines and civil aviation authorities.

The jam-packed agenda also included ample time for delegates to share and network.

It is impossible to share all that the speakers presented at the Airport PRM Leadership Conference, but here is our best attempt to give you a small view into the vision and direction that were shared.

Collaboration is Key

Collaboration is Key

Roberto Castiglioni (Chair, Heathrow Access Advisory Group) reminded us that effective innovation can be “No Tech” citing the sunflower lanyards actively changing the awareness and behavior of those who come into contact with passengers with hidden disabilities.

Céline Jacobs, who heads PRM assistance at Charleroi Airport shared the successful journey the airport undertook over the last 3 years to bring the PRM activity under firm control in the face of exceptional passenger growth by deploying a mix of new software, practical realism and solid organization. PRM is no longer viewed at Charleroi as a permanent source of operational trouble, now it is a reliable and predictable, quality service.

Bonnie Hayes of American Airlines shared the inspiring goal of the Airline to be recognized as the leader in serving passengers with reduced mobility. The session showed clearly how identifying challenges and actively fostering change stands to turn American Airlines’ goal of being the preferred carrier for customers with disabilities into a reality.

James Fremantle of the UK Civil Aviation Authority reminded us of the dizzying growth in assisted passengers. The UK has seen a stunning 47% increase in PRM passenger growth between 2010 and 2017. James also explained how the CAA created an annual report ranking UK airports with over 150 000 PRM passenger a year, using “Reputational Regulation” to drive improved performance through increasingly detailed measurements.

Dee Thomas and Mark Hicks of Wilson James joined Bonnie Hayes and Roberto Castiglioni for a lively Panel discussion on PRM Growth. Examples of solutions discussed included industries working together, streamlining overall passenger flows, the importance of the recruitment process to select staff that have natural caring skills and concentrating on aircraft/airport design in order to better accommodate assisted passengers.

Laurel Van Horn of Open Doors explained how her organization is improving the quality of assistance service at airports in the USA through disability awareness training of airport and PRM personnel.

Yummy Ozion

Delicious!

Dawn Huddleston of Portland Airport, shared with us how Portland PDX has been named Best Domestic Airport for the 6th year in a row for cleanliness, safety, customer service and accessibility. She explained how the airport has rooted its success in “living its values” in an uncompromising way – Leadership, Inclusion and service. Everything it seems has been done with assistance service in mind: guide dog training and animal relief stations, ubiquitous white paging phones to provide the information to blind passengers, recognition of employees who extend outstanding service to PRM passenger, entertainment accessibility such as an inclusive movie theater, etc.

WHILL on Display

WHILL on Display

Satoshi Sugie, CEO of WHILL, designer of innovative mobility devices called Electric Vehicles (“EV”s) that replace most wheelchairs, explained how attractive self-driving EVs can overcome several big common headaches faced by all airports: the labor cost of recovering lost or stolen chairs, preventing their theft and effectively reducing the number of passengers who request special assistance when all they need is the former much lighter “MAAS” service.

Alexandre Desch, a renowned Change Management expert, reminded us all that even highly effective new technology, software and new processes require a mindset reset among special assistance staff and management to take hold over time and yield their promised benefits.

Last but certainly not least, William L. Neece, Director of Ozion’s airport solutions, shared how PRM service performance outcomes have been transformed and now serve as best practices for airport PRM service delivery. William showed how this is not just being brought about by a new generation of software but also by the shift in mindset required to generate successful operational outcomes. In addition, he stressed how using live data can secure not just every passenger journey but also safeguard airports’ overall daily operations as well as the highest quality SLA’s.

It was truly an event for the record books and we thank all of the wonderful presenters and Airport PRM Leaders who attended.

Now the planning for the 4th Annual Airport PRM Leadership Conference held in November 2019, begins: stay tuned…

 

For more information or if you would like Ozion to evaluate your current PRM operations, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Last Call – Final Registration – Airport PRM Leadership Conference

Last Call – Final Registration – Airport PRM Leadership Conference

 FINAL OPPORTUNITY: REGISTER NOW

Airport PRM Leadership Conference
Friday, November 9, 2018 – 8:45 am to 6:00 pm
Crowne Plaza Charles de Gaulle Airport, France

 

 

The most important PRM topics facing us all today will be covered at this year’s conference: Improving Operations, Transparency, How to handle ever growing PRM Passenger numbers, Keeping costs under control, Reliable reporting and more…!

Seize the last remaining places to join leaders from airports, providers and airlines for frank, clear discussions about the latest PRM (Passengers with Reduced Mobility) best-practices, innovations and solutions.

Together we will explore the most recent case-studies of PRM Operations who have successfully taken back control of their special assistance services while improving quality in the face of relentless PRM passenger traffic growth.

The PRM Leadership Conference brings together all the stakeholders involved in special assistance services:

 

Airports

Service Providers

Airlines

Oversight Authorities

Advocacy Groups

Conference topics at a Glance:

 

  • How a fast growing medium sized Airport has Taken Control of it’s PRM Operations
  • The Ozion way: Operational and Reporting Excellence
  • Best practices at PDX from the Reduced-Mobility Passenger Perspective
  • Training PRM Teams to Manage Operations in a Completely New Way
  • Transforming large Airport PRM Operations
  • WHILL – Beyond Personal Mobility (Including a live Demonstration)
  • Disability Awareness Training: Effective Strategies
  • Making aviation more accessible:
    the United Kingdom Civil Aviation Authority’s role in Encouraging Innovation and Best Practice
  • Accessible Services for All, and much more…

 

Presenters from around the Globe:

Roberto Castiglioni
Chair
Heathrow Access Advisory Group, UK

James Fremantle
Consumer Enforcement Manager
United Kingdom Civil Aviation Authority

Bonnie Hayes
Analyst, Customer Service
Policy & Procedures – Airports
American Airlines, USA

Satoshi Sugie
CEO
WHILL, Inc., Japan

Dee Thomas
Director of Aviation
Wilson James, UK

Mark Hicks
Strategic Account Director – Airport Operations
Wilson James, UK

Céline Jacobs
PRM Manager
Brussels South Charleroi Airport, Belgium

Alexandre Desch
Change Management Consultant
KEAZ, Create Teams & Real Leaders, France

Laurel  Van Horn
Disability Travel Specialist
Open Doors Organization, USA

Dawn Huddleston
ADA Coordinator
PDX, Port of Portland, USA

William L. Neece
Director of Airport Solutions
Ozion, France

 

 

The conference is free of charge, your Registration includes:

All Presentations
Lunch
Afternoon Wine/Networking Reception

Space is limited, Reserve your place now:

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Register Today – 3rd Annual Airport PRM Leadership Conference, Paris CDG on November 9th, 2018.

SPACE IS LIMITED, REGISTER BELOW

In addition to a direct focus on the use of technology to ensure the passenger journey and airport operations we will focus on Airport PRM (Passengers with Reduced Mobility) Best Practices.

How have some airports brought their PRM operations under firm control whereas others suffer or, worse, struggle?

Yes there are some real differences between airports when it comes to PRM operations: size, infrastructure, work legislation, airport PRM tax level, role of airport supervisory authorities, to name some of the obvious ones.

But, more importantly, a clear picture is starting to emerge of the characteristics shared by those airports that consistently do well.

The purpose of the Conference is squarely for each attendee to understand the essential actionable operational techniques used by those airports that have brought their PRM operations firmly under control and to take hope with them actionable operational practices :

 

  • In what key ways do airports who have cracked the PRM challenge use their PRM software to control their daily PRM operations?
  • How are they organized ?
  • What data and dashboards do they use to achieve this, monitor and report in real time their compliance with PRM SLAs and KPIs?

PRM leaders from Airports, Service Providers and Airlines will have the opportunity to share key dimensions of those best practices in workshops that will focus on the above topics with experts who have “cracked the PRM challenge” themselves.

The minutes of the of the workshop takeaways as well as the core learnings from speakers’ keynotes will be distributed to attendees (under copyright) after the conference.

The 3rd annual conference will go beyond theory: it will be about the shortlist of essential things you need to do to bring your PRM operations under control and how you can do apply them in practice when you go back to your airport in terms of operational organisation and real time PRM daily management using advanced PRM software.

Places are limited, register now for your place at the 2018 Airport PRM Leadership Conference.


Sign-up up now for the event to make sure you can attend as places are limited!
(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Ozion PRM Manager – Welcoming 2018; Celebrating 2017

Ozion PRM Manager – Welcoming 2018; Celebrating 2017

2017 :  A year in review

At Ozion, we don’t usually spend too much time talking about ourselves: we prefer to talk about the challenges facing the airport PRM (Passengers with Reduced Mobility) sector, solutions to those problems, to organize the annual Airport PRM Leadership Conference and help bring together airports and providers to advance new PRM approaches that work. But today we have allowed ourselves to be a little self-indulgent because we are excited to share with you the many successes of 2017.

 

New PRM Manager Locations

2017 saw the Ozion PRM Manager being implemented in a highly diverse list of airports. We are very excited about the 4 Airport Deployments started and/or launched in 2017.

We warmly thank our provider and airport partners. Each new instance of the PRM Manager requires a successful collaboration between the airport, the provider(s) and Ozion. This is the only way to ensure the PRM management software system is used to the satisfaction of the teams actually using it on a daily basis and to its full operational, reporting and analytical potential.

 

Annual Airport PRM Leadership Conference in November, 2017

It was a joy to see over 50 airports and providers from across Europe who attended this year’s Airport PRM Leadership Conference on November 10 take ownership of the event. This year’s attendees were particularly engaged in the event. They demonstrated this by sharing their experiences, speaking candidly about their challenges and taking steps to work together to further certain PRM solutions together.

The low-key yet passionate presentation by Fabien Lawson (MD ADP Passenger Services Terminal 2 ABCD at Paris Charles Gaulle) explaining very frankly how they – ADP’s providers and ADP themselves – managed to keep control of their PRM operations over the last 6 years. It was obvious that this was quite an accomplishment in view of all the changes that happened over that period:  a doubling of PRM passenger numbers, the adoption of a new PRM Management software platform (Ozion’s) by 3 different concurrent PRM providers,  an increased in overall quality numbers and operational control. The Q&A following his testimonial gave a good indication of how interested the audience was and how attendees related to what he evoked.

The workshop where attendees pooled their experience and ideas on how to help more PRM passengers self-serve in a way that augmented what Roberto Castiglioni, Chair of the Heathrow Accessibility Advisory Group,  described as their strong desire for every opportunity to augment self-sufficiency was a striking example of the sector’s ability to harness its collective intelligence to further areas of necessary improvement.

Ozion will be taking feedback from this year’s attendees about what they wish to see next year’s conference address and the formats they would like to be used in order to make the annual November Airport PRM Leadership Conference evolve. We are convinced that the only way to ensure the conference continued success and growth is to make it more relevant than ever – « for everything to stay the same, everything has to change! » (Luigi di tomaso, Prince of Lampedusa, author of the Leopard novel illustrated brought to life by in the famous film of the same name).

 

Ozion PRM Manager additional features and scope

The latest version of Ozion PRM Manager has expanded reporting features giving clients the complete range of live automatic reports they have been dreaming of for years  by default: prenotification ratios for all airlines, PRM passenger agent pick up times, completed PRM jobs as opposed to partial jobs, causes of plane delays (with the relevant detailed reports), « no-show » reports, etc. Special attention was given to live SLA indicators (« Service Level Agreement ») which allow providers, the airport and airlines to see the live status of all the important dimensions of PRM service performance: time-stamped indication of the time to meet a PRM passenger, overall job times as opposed to times stipulated in the contract, the ratio of late jobs to timely jobs, etc. Depending on the individual profiles, the provider can invite the airport and airlines to connect to their Ozion PRM management application to see all real time SLA indicators (Collaboration in action).

 

Much read article about why PRM is so difficult published by International Airport Review

An article contributed by Ozion to International Airport Review about what makes PRM airport service delivery such a fiendishly difficult one to keep under control and what to do about it, was in the top 10 of most read articles for 2017. We are happy that the industry is now talking more and more freely about specific PRM service challenges. This is contributing powerfully to the informed way many airports are now addressing PRM challenges.

 

Results of first industry-wide PRM Survey

Ozion sent out a survey to the thousands of people tasked with overseeing and running airport PRM services asking them to rate the 10 biggest problems they faced to make the service work. For each topic, respondents were offered to rate the problem as not an issue, a minor issue, a problem, a big problem or a major problem. The most acute problems rated as « Major »  by the greatest proportion of respondents were the airport charge (39 % of respondents), prenotification ratios (35 %) and the use of PRM in lieu of MAAS (30 %). The study also showed that the relationship between airports and PRM providers were largely seen as good (i.e. not a problem), which is reassuring considering the pressure the intensity of the PRM service can put on that relationship. It’s always a pleasure to impart good news!

 

2018 promises to be an amazing year!

2018 is already looking like another exceptional year for Ozion with new product improvements and partnerships. Much more importantly, at the industry level, we are seeing growing evidence of collaboration between PRM operators (airports and providers) across borders to exchange ideas and solutions on how to improve their respective operations. That movement is one that gives great confidence in the progress we are likely to see again in the year ahead.

Thank you and welcome to 2018!

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Vintage Technology is Cute, Airport PRM Management is Critical

Vintage Technology is Cute, Airport PRM Management is Critical

Why Airports are choosing to upgrade to Ozion PRM Manager, the Benchmark in PRM Software

The PRM sector is now well engaged in its transformation from adolescence to adulthood. Proof of that maturity is nowhere more obvious than in the sector’s growing awareness of the  “PRM conundrum” – the fact that most airports strongly feel that when it comes to PRM, things are not working at all as they should.  More and more Airports and their Service Providers are reaching the point where they believe the time has come for a major upgrade in PRM Software Management. Airports believe the questions their provider’s PRM software should answer conclusively are not being answered and that the  operational performance levels they want to achieve are not being met. Here are typical questions many airports ask themselves:

• Do we properly understand the complexity and details of how our Airport PRM service is run? Unless we do, how can we expect to put out solid tenders, hope to supervise our PRM service properly or to improve it over time?

• Do we trust the data we are receiving on SLAs and operational KPIs? (not in the sense of honesty but in the sense that it is at best partial and our understanding is limited).

• Does our PRM application truly help our providers streamline their operations to increase quality of service and productivity at the same time, year after year?  Are we effectively able to mitigate the discrepancy between overall passenger traffic growth and PRM passenger growth? (PRM growth + 10% per year).

 The candid answer to these 3 typical questions by the majority of airports is: “No!”.

In this context, it is enlightening to understand the very different approach Ozion has taken to design its new benchmark PRM software solution. This approach is what enables it to deliver what other, older “vintage” applications adapted from ground-handling operations, are unable to deliver.

Deploying Ozion’s PRM Manager collaborative SaaS Solution in just 3 months will give an airport and its PRM service provider organization everything other airports can only dream of:

• Access to complete, reliable SLAs available in real time at the click of a button e.g. pick up times and compliance for all departure and arrival passengers pre-booked and not pre-booked.

• Ability for the provider, gate agents and airlines to track the detailed evidence-based progress of each passenger (with 10 to 25 time-stamped milestones such as the actual agent-passenger meet time) in real time or at a later date. This makes it easy to see where each passenger and agent is, to investigate any complaint and share the results by email with the airport and airlines on the spot.

• Allow airline check in staff to welcome PRM passengers and enter their details in the software via their cute browser; allow gate agents to see the exact whereabouts of remaining PRM Passengers and their ETA at the gate to decide on when to close the flight.

• Allow PRM providers to become much more productive and increase service levels simultaneously year on year. This can be done as early as the first year you use Ozion PRM Manager increasing productivity significantly, lowering staff costs in the process, and improving service levels. Much smarter overall allocation of jobs to agents plays one part. Another is having instant visibility on every situation as it unfolds making it at last possible to remedy intelligently on the spot to the many changes that constantly test PRM services.

• Enable PRM Providers to adapt to the many changes that constantly affect PRM operations at every airport. The gate number changes: the plane will in fact not be docking at the terminal, meaning the PRM passenger can no longer be reached by jet bridge and an ambulift will instead be needed to disembark them.  Or the SSR type turns out to be wrong, requiring more or different, resources to be taken well care of. The list of changes is endless. Now, for the first time, PRM dispatchers know a problem has occurred, where and why. Because dispatchers are informed of such changes in real time, the software can propose to the dispatcher the best case scenario to reschedule the job optimally from both a Service Level perspective and an economic perspective.  Last but not least, the software constantly recalculates everything: the resources available needed to address new jobs, the ETA of every job, the ETA of rescheduled jobs.

• The PRM operator no longer operates in a unrealistic world which predicated that every job that started would finish according to plan never meeting problems along the way. PRM Manager operates with total visibility in a world where things go wrong all the time owing to the many circumstances outside the PRM operator’s control but which they must address to perform.

• Last but not least, have instant access to extensive reports shared live with airlines.


 

Ozion is speaking at PTE – 2017 in Amsterdam on March 14-16:

William L. Neece, Director of Airport Solutions for Ozion will join Paris Airports in addressing the audience at PTE. In his presentation he will demystify the PRM conundrum by explaining why airports are not getting what they want from their providers in most of Europe and why Ozions’ new software makes such a difference, going over the differences in its approach and design that enable it to deliver what other, older “vintage” applications adapted from ground-handling operations, are unable to deliver.

William will be attending the entire PTE Conference in March. Send him an e-mail to connect at PTE or to meet on the phone before or after the show: wneece at ozion-airport.com


“The New PRM Service Offer Deployed at Paris Airport”
Thursday, March 16th @ 12:25pm
Part of the “Ageing Population & PRMs” track
Passenger Terminal Conference – PTE 2017
RAI Center, Amsterdam









For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office:   +33 (0)1 47 01 32 75
Mobile:   +33 (0)6 52 21 32 60
eMail :   wneece at Ozion-Airport.com
www.Ozion-Airport.com

Paris CDG Airport Presents it’s Use of Ozion PRM Manager at PTE

Paris CDG Airport Presents it’s Use of Ozion PRM Manager at PTE

Paris CDG will present as part of the “Ageing Population & PRMs” Track:



The presentation will go in-depth into why Paris Airports made the strategic initiative of choosing the Ozion PRM Manager software solution while outsourcing PRM operations to 3 service providers at the same time. Describing the complexities of CDG connecting three service providers and in effect 3 airports in one: a large airport (Air France’s Hub in terminal 2), a medium-sized airport (Terminal 2’s ABCD satellites) and a smaller airport (Terminal 1).  Once completed the Airport was able to gain a complete view of all the providers across the entire airport and provide passengers with a seamless travel experience.

The presentation will also cover:
1.  A view into the why and how of the implementation
2. The post installation results including SLA reporting and the ability to improve PRM service all the time by interpreting the wealth of new KPI data



“The New PRM Service Offer Deployed at Paris Airport”
Thursday, March 16th @ 12:25pm
Part of the “Ageing Population & PRMs” track
Passenger Terminal Conference – PTE 2017
RAI Center, Amsterdam


William L. Neece, Director of Airport Solutions for Ozion will also address the audience at PTE. In his presentation he will demystify the PRM conundrum by explaining why airports are not getting what they want from their providers in most of Europe and why Ozions’ new software makes such a difference, going over the differences in its approach and design that enable it to deliver what other, older “vintage” applications adapted from ground-handling operations, are unable to deliver.

William will be attending the entire PTE Conference in March. Send him an e-mail to connect at PTE or to meet on the phone before or after the show: wneece at ozion-airport.com







For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office:   +33 (0)1 47 01 32 75
Mobile:   +33 (0)6 52 21 32 60
eMail :   wneece at Ozion-Airport.com
www.Ozion-Airport.com

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