“Innovation Showcase” Launches at Annual Airport PRM Leadership Conference with WHILL

“Innovation Showcase” Launches at Annual Airport PRM Leadership Conference with WHILL

Ozion is very excited to bring a new theme to our annual Airport PRM Leadership Conference, it is called the “Innovation Showcase”. This year we are proud to present Satoshi Sugie, CEO of WHILL, maker of intelligent Electronic Vehicles, who will be presenting during this inaugural Innovation Showcase. In addition to the presentation, we will also have a live demonstration of the Model Ci!

WHILL’s mission addresses a key airport need: the ability to offer passengers requiring special assistance a state of the art Electric Vehicle (EV) to give them enough autonomy to navigate the airport with independence.model-ci-featured-image-2

“We are not happy simply bringing innovation within our own endeavors, we want to foster innovation in the PRM sector by bringing attention to valuable innovations” said William L. Neece, Director of Ozion Airports. “I can’t wait to see, touch and hear how WHILL can also help transform the Airport PRM environment”.

The number of PRM passengers requiring assistance at European airports is typically growing at 7 to 15% a year vs 3% for overall passenger growth. As a result, airports need to devote ever more resources – people, equipment, money – to deliver on their PRM obligations.

By empowering PRM passengers who can choose to use autonomous EVs, WHILL effectively frees expert PRM agents to focus on taking good care of passengers with higher service needs.

A simple way to address the needs of a large number of special assistance passengers without having to devote a dedicated resource to them, is to offer a smart Electric Vehicle they can drive autonomously from the departure area to their boarding gate or from their airplane to the exit using automatic or simple manual navigation aids.

 

2018 “Airport PRM Leadership Conference”
Location:   Charles de Gaulle Airport, Paris

November 9th, 2018
Time:          8:45am to 5:30pm

Space is Limited, Register Here

Airport Passenger Accessibility Operations to Be Tackled at the 3rd Annual Airport PRM Leadership Conference

Airport Passenger Accessibility Operations to Be Tackled at the 3rd Annual Airport PRM Leadership Conference

12th October, 2018 - The 3rd Annual Airport PRM Leadership Conference will be held at Paris Charles de Gaulle Airport on November 9th. The conference will focus on solutions for providing special assistance to Passengers with Reduced Mobility, especially understanding and controlling the challenges. Attendees will include managers involved with PRM (Passengers with Reduced Mobility) from Airports, Service Providers and Airlines all looking for operational best practices and agreed upon reporting outcomes.

PRM, short for the service tasked with providing special assistance to Passengers with Reduced Mobility covers a wide range of situations from passengers who are unable to move unassisted to passengers nursing a temporary condition through those who can walk but are challenged by stairs, long distances, etc.

Delivering PRM services in Airports continues to carry a heavy price tag. This is because Accessible passenger growth by far outstrips overall passenger growth: + 7 % to + 15 % a year. In Europe taxes are used to pay for the service are levied on the airlines, not the assisted passengers themselves.Ozion Airport PRM Sitting

This poses a serious challenge to airports, airlines and service providers because humans are so unpredictable. For instance, assisted passengers who do not pre-book service can account for 30%-50% of the whole on any given day.

In short, the rising numbers of passengers and limited operational or known historical data can put the airport and the passengers at risk.

The conference tackles these challenges in several ways, notably in a new frank, open and practical data-driven holistic approach, understanding what the challenges with the existing PRM services are and embarking on a journey to bring PRM service outcomes under firm control.

Through the sharing of combined wisdom, analysis of what doesn’t work, what does work and why and bringing together the combined solutions from airports, PRM passenger advocacy groups, service providers, airlines and airport supervisory authorities.

The conference is expected to focus on the real-life experience of those who are learning to or have already managed to put their airport passenger with reduced mobility operations under control. All of this in order to show the way to all those who want their PRM service to become fit-for-purpose sooner rather than later.

Charleroi Airport will share how it is managing to keep up a high level of service while experiencing amazingly fast growth. In the same light, The CAA (the United Kingdom Civil Aviation Authority) will share how it is encouraging innovation and best practices. Other presenters will share how they have engineered various solutions to help deliver real operational gains. On the technology side, an overview of how to reach trusted and traceable data that gives real airport-to-airport performance comparisons; (“apple to apple” vs “apple to orange”), essential to truly understanding the airport PRM landscape.

In addition, this year’s conference will showcase presentations from the Heathrow Access Advisory Group, American Airlines, WHILL, OpenDoors, KEAZ, and Ozion; who will provide a hands-on tutorial on how operational control is achieved through collaboration, smart planning and the right tools.

 

Space is Limited, Register Now…


(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Airport PRM Leadership Conference, Registration Closing Soon

Airport PRM Leadership Conference, Registration Closing Soon

 SPACE IS LIMITED: REGISTER BELOW!

Airport PRM Leadership Conference*
Friday, November 9, 2018 – 9:00am to 6:00pm
Paris Charles de Gaulle Airport, France
*The event is free of charge: Includes all sessions, plated lunch and the afternoon wine/refreshment networking reception.

Airport PRM (Passengers with Reduced Mobility) challenges continue to rise for small, medium and large airport operations.

While there are many differences between airports when it comes to PRM operations (size, infrastructure, work legislation, etc.) many challenges are shared by all.

Join PRM leaders from Airports, Service Providers and Airlines who will share key dimensions of today’s PRM best practices in workshops that will focus on real World solutions to the daunting challenges faced in Accessible Service Delivery.

We are very excited to share such a diverse and inspiring assembly of speakers this year:

 

 

Ozion Speakers

In addition to all the exciting topics from the speakers above, Ozion will take attendees through key essential actions you need to do to bring your PRM operations under control and what you can do to apply them in practice when you go back to your airport in terms of operational organisation and real time PRM management.

 


Reserve your space here:
(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

3rd Annual “Airport PRM Leadership Conference” – Speakers Announced

3rd Annual “Airport PRM Leadership Conference” – Speakers Announced

The third annual Airport PRM Leadership Conference will bring leaders from Airports, Service Providers and Airlines together to explore solutions and best practices that improve service for accessible air travel.

Airport PRM Leadership Conference
Friday, November 9, 2018
Paris Charles de Gaulle Airport, France

Confirmed Speakers:

Satoshi Sugie
CEO
WHILL, Inc., Japan


Roberto  Castiglioni
Chair
Heathrow Access Advisory Group, UK


James Fremantle
Consumer Enforcement Manager
United Kingdom Civil Aviation Authority


Bonnie Hayes
Analyst, Customer Service
Policy & Procedures – Airports

American Airlines, USA


Dee Thomas
Director of Aviation
Wilson James, UK


Mark Hicks
Strategic Account Director – Airport Operations
Wilson James, UK


Céline Jacobs
PRM Manager
Brussels South Charleroi Airport, Belgium


Alexandre Desch
Change Management Consultant
KEAZ, Create Teams & Real Leaders, France


Laurel  Van Horn
Disability Travel Specialist
Open Doors Organization, USA


William L. Neece
Director of Airport Solutions
Ozion, France


 

 

Valuable Content:

This year’s conference will bring together an amazing group of speakers at the leading edge of the PRM (Passengers with Reduced Mobility) service. Each with highly valuable, actionable, messages in their area of expertise.

Hands-On Immersion:

By popular demand this year we will showcase a 100% practical, master demonstration of how to apply the latest best practices to successfully take control of your PRM operations.

Together, we will discover how leading airports now manage to improve their service and sustain excellent performance over time, while putting not more, but much less pressure on staff.

Places are limited, register now for your place at the 2018 Airport PRM Leadership Conference.


Register Now: Places are limited!


(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Alexa Hink joins Ozion as International Project Manager

Alexa Hink joins Ozion as International Project Manager

Alexa Hink joins Ozion with a mission to execute Ozion’s fast paced growth

We are excited to announce that Alexa Hink has joined Ozion from a career in project management in innovative aviation technology and sensitive civilian nuclear power projects in Europe and North America.

Alexa’s mission is to oversee Ozion’s commitment to bringing its airport PRM clients the best possible direction and guidance from pre-installation, secure airport launching and post launch project management.

Alexa comes to Ozion with an enviable track record in the project management of mission critical projects. She hails from Canada where she majored in engineering at Queen’s University before gaining the renowned MBA in Aviation Management from Toulouse Business School and the PMP Project Management Certification.

Alexa brings a refreshing results-driven mindset gained through experience in both mission-critical projects as well as implementing new technologies. She gained invaluable experience at the aviation start-up accelerator and innovation consulting firm Starburst. This gave her enviable first-hand exposure to how to bring innovation to market while avoiding pushback in civil aviation.

Alexa started her career at Ontario Power Generation where she learned the crucial aspects of managing a service that simply can’t be allowed to go wrong. These skills are directly relevant to the challenge of getting PRM operations to work seamlessly in a volatile environment where the costs of letting the service slip are unacceptable.

Alexa enjoys traveling, having visited 6 continents and over 90 airports around the Globe. She is also an avid sports enthusiast and of course celebrates great wine!

Please join us in extending a warm welcome to Alexa.

Register Today – 3rd Annual Airport PRM Leadership Conference, Paris CDG on November 9th, 2018.

SPACE IS LIMITED, REGISTER BELOW

In addition to a direct focus on the use of technology to ensure the passenger journey and airport operations we will focus on Airport PRM (Passengers with Reduced Mobility) Best Practices.

How have some airports brought their PRM operations under firm control whereas others suffer or, worse, struggle?

Yes there are some real differences between airports when it comes to PRM operations: size, infrastructure, work legislation, airport PRM tax level, role of airport supervisory authorities, to name some of the obvious ones.

But, more importantly, a clear picture is starting to emerge of the characteristics shared by those airports that consistently do well.

The purpose of the Conference is squarely for each attendee to understand the essential actionable operational techniques used by those airports that have brought their PRM operations firmly under control and to take hope with them actionable operational practices :

 

  • In what key ways do airports who have cracked the PRM challenge use their PRM software to control their daily PRM operations?
  • How are they organized ?
  • What data and dashboards do they use to achieve this, monitor and report in real time their compliance with PRM SLAs and KPIs?

PRM leaders from Airports, Service Providers and Airlines will have the opportunity to share key dimensions of those best practices in workshops that will focus on the above topics with experts who have “cracked the PRM challenge” themselves.

The minutes of the of the workshop takeaways as well as the core learnings from speakers’ keynotes will be distributed to attendees (under copyright) after the conference.

The 3rd annual conference will go beyond theory: it will be about the shortlist of essential things you need to do to bring your PRM operations under control and how you can do apply them in practice when you go back to your airport in terms of operational organisation and real time PRM daily management using advanced PRM software.

Places are limited, register now for your place at the 2018 Airport PRM Leadership Conference.


Sign-up up now for the event to make sure you can attend as places are limited!
(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Ozion PRM Manager – Welcoming 2018; Celebrating 2017

Ozion PRM Manager – Welcoming 2018; Celebrating 2017

2017 :  A year in review

At Ozion, we don’t usually spend too much time talking about ourselves: we prefer to talk about the challenges facing the airport PRM (Passengers with Reduced Mobility) sector, solutions to those problems, to organize the annual Airport PRM Leadership Conference and help bring together airports and providers to advance new PRM approaches that work. But today we have allowed ourselves to be a little self-indulgent because we are excited to share with you the many successes of 2017.

 

New PRM Manager Locations

2017 saw the Ozion PRM Manager being implemented in a highly diverse list of airports. We are very excited about the 4 Airport Deployments started and/or launched in 2017.

We warmly thank our provider and airport partners. Each new instance of the PRM Manager requires a successful collaboration between the airport, the provider(s) and Ozion. This is the only way to ensure the PRM management software system is used to the satisfaction of the teams actually using it on a daily basis and to its full operational, reporting and analytical potential.

 

Annual Airport PRM Leadership Conference in November, 2017

It was a joy to see over 50 airports and providers from across Europe who attended this year’s Airport PRM Leadership Conference on November 10 take ownership of the event. This year’s attendees were particularly engaged in the event. They demonstrated this by sharing their experiences, speaking candidly about their challenges and taking steps to work together to further certain PRM solutions together.

The low-key yet passionate presentation by Fabien Lawson (MD ADP Passenger Services Terminal 2 ABCD at Paris Charles Gaulle) explaining very frankly how they – ADP’s providers and ADP themselves – managed to keep control of their PRM operations over the last 6 years. It was obvious that this was quite an accomplishment in view of all the changes that happened over that period:  a doubling of PRM passenger numbers, the adoption of a new PRM Management software platform (Ozion’s) by 3 different concurrent PRM providers,  an increased in overall quality numbers and operational control. The Q&A following his testimonial gave a good indication of how interested the audience was and how attendees related to what he evoked.

The workshop where attendees pooled their experience and ideas on how to help more PRM passengers self-serve in a way that augmented what Roberto Castiglioni, Chair of the Heathrow Accessibility Advisory Group,  described as their strong desire for every opportunity to augment self-sufficiency was a striking example of the sector’s ability to harness its collective intelligence to further areas of necessary improvement.

Ozion will be taking feedback from this year’s attendees about what they wish to see next year’s conference address and the formats they would like to be used in order to make the annual November Airport PRM Leadership Conference evolve. We are convinced that the only way to ensure the conference continued success and growth is to make it more relevant than ever – « for everything to stay the same, everything has to change! » (Luigi di tomaso, Prince of Lampedusa, author of the Leopard novel illustrated brought to life by in the famous film of the same name).

 

Ozion PRM Manager additional features and scope

The latest version of Ozion PRM Manager has expanded reporting features giving clients the complete range of live automatic reports they have been dreaming of for years  by default: prenotification ratios for all airlines, PRM passenger agent pick up times, completed PRM jobs as opposed to partial jobs, causes of plane delays (with the relevant detailed reports), « no-show » reports, etc. Special attention was given to live SLA indicators (« Service Level Agreement ») which allow providers, the airport and airlines to see the live status of all the important dimensions of PRM service performance: time-stamped indication of the time to meet a PRM passenger, overall job times as opposed to times stipulated in the contract, the ratio of late jobs to timely jobs, etc. Depending on the individual profiles, the provider can invite the airport and airlines to connect to their Ozion PRM management application to see all real time SLA indicators (Collaboration in action).

 

Much read article about why PRM is so difficult published by International Airport Review

An article contributed by Ozion to International Airport Review about what makes PRM airport service delivery such a fiendishly difficult one to keep under control and what to do about it, was in the top 10 of most read articles for 2017. We are happy that the industry is now talking more and more freely about specific PRM service challenges. This is contributing powerfully to the informed way many airports are now addressing PRM challenges.

 

Results of first industry-wide PRM Survey

Ozion sent out a survey to the thousands of people tasked with overseeing and running airport PRM services asking them to rate the 10 biggest problems they faced to make the service work. For each topic, respondents were offered to rate the problem as not an issue, a minor issue, a problem, a big problem or a major problem. The most acute problems rated as « Major »  by the greatest proportion of respondents were the airport charge (39 % of respondents), prenotification ratios (35 %) and the use of PRM in lieu of MAAS (30 %). The study also showed that the relationship between airports and PRM providers were largely seen as good (i.e. not a problem), which is reassuring considering the pressure the intensity of the PRM service can put on that relationship. It’s always a pleasure to impart good news!

 

2018 promises to be an amazing year!

2018 is already looking like another exceptional year for Ozion with new product improvements and partnerships. Much more importantly, at the industry level, we are seeing growing evidence of collaboration between PRM operators (airports and providers) across borders to exchange ideas and solutions on how to improve their respective operations. That movement is one that gives great confidence in the progress we are likely to see again in the year ahead.

Thank you and welcome to 2018!

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

REGISTER NOW – Airport PRM Leadership Conference Nov. 10th, Paris

________________________________________________________________
Airport PRM Leadership Conference
Hotel Pullman, Paris Roissy Charles de Gaulle Airport
November 10, 2017
9:00am to 5:00pm
________________________________________________________________

PRM is one of the most sensitive topics for major and mid-sized airports today.

The Airport PRM Leadership Conference is a fast way to discover more about how the industry is addressing PRM challenges today and how Ozion is helping airports and providers turn around and improve their PRM operations.

Why attend ?

  • Meet peers from other airports
  • Learn how the PRM sector has recently swung from widespread denial to recognition that PRM is not properly under control
  • Discover what makes PRM the most difficult of all airport services to bring firmly under control (e.g. exceptional volatility – approximate order collection/job generation, ad-hoc numbers, endless phone requests asking provider to create ad hoc passenger orders, frequent last minute changes such as SSR type and gate changes), outdated software designed for predictable ground handling activity, high “no-show” numbers, blind dispatching, limited traceability, incomplete and unusable data ….
  • Discover how to bring PRM securely under control:

–  understand your local PRM landscape perfectly (particular airport processes, actual number of PRM passengers, real cost to provide the service with adequate sizing, complete reliable data on every operational aspect involving the passenger …).

-  master the 6 key success factors to build a reliable, scalable service delivery on rock-solid foundations that can make it better with time

-  bring stakeholders to suspend their agenda differences when collaborating around effective PRM service delivery : airlines, provider, PRM passenger advocacy groups and PRM service providers (understand why a “top-down” relationship can’t work)..                 

  • Discover the results of the first PRM industry-wide survey on the key issues it is facing it today (Take the Survey HERE)
  • Hear how top airports have turned around their PRM service
  • Leave knowing that poor PRM operations need no longer be a fact of life but a choice – that you can now make this exceptionally volatile business predictable and manageable for the benefit of all involved : passengers, PRM provider employees, airlines and the airport.
  • Ozion PRM software has already been or is currently being implemented in : Paris CDG, Orly, Gatwick, Oslo, Brussels, Charleroi, Nice, Lyon … with many others soon to join the managed Airport PRM movement. Ozion doesn’t just make great software – it knows the ins and outs of implementing, running and improving all aspects of even the most challenging PRM operations.

Speakers & workshops

  • Examples of Airports and Service Providers using the Ozion PRM Manager™
  • Experts in the field of PRM advocacy and consulting will speak about the big changes impacting the PRM sector
  • A start-up entrepreneur specialized in large company entrepreneurship will get the participants to pool their insights on what works and doesn’t work in PRM today
  • An interactive workshop will take us through the results of the first PRM professional industry survey
  • And much, much more … The final program will be released shortly before the Conference.

Come and join us and let’s all make our PRM service one our PRM passengers and staff enjoy !

Sign-up up now for the event to make sure you can attend as places are limited !

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM operation, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Register Now for the 2017 Airport PRM Leadership Conference

Register Now for the 2017 Airport PRM Leadership Conference

 

SIGN UP TODAY TO BE SURE YOU CAN ATTEND AS SPACE IS LIMITED

On November 10th 2017 Ozion will host the Second Airport PRM Conference at Roissy Charles de Gaulle Airport.

Ozion Breakfast

Enjoy the Breakfast of PRM Champions!

The conference will be attended by professionals who oversee or run PRM services for airports, service providers and airlines who are looking to improve their PRM (Passenger with Reduced Mobility) operations by sharing their PRM challenges and solutions with their peers.

We will address essential questions facing the sector in presentations, workshops, one-to-ones and during meals or breaks.

These questions include:

– Why is PRM such a devilishly hard service to deliver well (quality, time, budget) from the point of view of all concerned parties – PRM passengers, associations, airport supervisory agencies, airports, providers and airlines)?

– What has changed very significantly that now makes it possible to run PRM operations that satisfy all the parties involved

– New case studies of airports who have cracked the PRM conundrum presented by the people who implemented new effective solutions themselves

– Focus on how it is now possible to get and share live all the reliable, trusted SLA and KPI data everyone has been asking for for years and stop playing with incomplete, unreliable and unrepresentative time-consuming Excel exports

Ozion Paris

After the Conference Visit Paris

– How live PRM collaboration between airport, provider and airlines is fundamentally changing the daily outcome of PRM operations

– Results of the June 2017 Industry Survey on what the sector considers the main PRM challenges for the primary parties involved


Sign-up up now for the event to make sure you can attend as places are limited !

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

How can you Turnaround a Failing Airport PRM Activity?

How can you Turnaround a Failing Airport PRM Activity?

This is a question we hear often « offline »: we will explore many of the answers at the November 10 Airport PRM Leadership Conference held at Paris CDG airport (see Conference registration link elsewhere in this newsletter). A workshop and a presentation will provide answers to this « burning » question to all those attending the conference.

PRM (Passengers with Reduced Mobility) is the one fiendishly difficult service to get right at medium and large-sized airports across the Globe. Usually outsourced airport services such as aircraft handling, cleaning and baggage handling are relatively easy to get right. The underlying reason is simple: they are essentially predictable services whereas the PRM environment is structurally volatile, requiring a dedicated approach.

As this begins to be understood, consensus on best practices and on what constitute the the key success factors to get a PRM service to work reliably are beginning to appear. One of the goals of the upcoming airport Airport PRM Leadership Conference that will be held at Charles de Gaulle airport on November 10th, will be to aggregate and enrich the body of answers to this increasingly crucial question for airports, PRM providers and airlines.

Why is PRM structurally volatile?

First, let’s begin with a short primer on why the airport PRM environment is such a highly volatile service: much of what a PRM operator depends on is difficult or impossible to predict. This shifts the onus from planning perfectly to developing the effective ability to address surprises as they arise throughout the day, thereby turning a thoroughly unpredictable activity into a reliable one.

Poor pre-notifications, large and unpredictable ad-hoc passenger turnouts, large amplitude of departing passengers’ arrival times at the airport, last minute gate changes, incorrect initial SSR Passenger types, planes that often neither arrive or leave on time, irregular human productivity from one agent to another, erratic screening times, suspect baggage incidents, diverse PRM passenger behaviour (some passengers are happy to go to their gate without visiting duty free or the toilets, others not) … More than any other service, PRM operates in an environment with an exceptionally large range of variables upon which PRM operators depend to successfully deliver the service – but have little or no control over.

Compare this with a comparatively stable activity like ground-handling. In ground handing, the number of planes to turn around and the jobs to be done during a turnaround are so predictable as to seem to be cast in stone in comparison to PRM operations (same tasks, same task execution times … the only unknown is the plane arrival time!).

Denying the exceptional underlying volatility of PRM operating variables is possibly the main reason why this service has been a consistent headache for most airports to date. Know your enemy and don’t underestimate him. In PRM, the enemy is the exceptional volatility of key operating variables. To put things right after years of frustration, it would seem essential to make the right diagnostic as to why things haven’t worked as expected to date. From there, one can build on firm foundations. This is what Ozion offers.

Solutions?

How to make things work will be discussed during the PRM conference with attendees getting a copy of the full body of answers produced during the 10th of November workshops. Key PRM operational Key Success Factors included :

• Receiving messages and processing them so that orders are reliable, complete and well understood at the same time as duplicates are eliminated

• Pre-notification improvements through education and by applying less favourable (because slower) EU SLA to ad-hoc Pax

• Finding a way to generate a real-time picture of a complete PRM activity allowing the PRM operator to see everything easily and to track problems so as to work with those who created them to diminish their frequency

• Listening and working with experts on the subject representing PRM passengers point of view

• PRM applications that modelize PRM operations and make everything work well from bullet-proof message reception and transformation into reliable job orders to ultra-smart dispatching and complete, reliable activity visualisation and production of traceable data

• Real time collaboration between the provider, airlines, handlers and the airport

• Educating the airlines

• Helping providers implement these conditions to succeed

• Etc.

As often, getting PRM right begins with awareness of the challenges and then facing up to them by working to fit the pieces of the solution puzzle into place to manage the activity predictably to the benefit of all, from passengers to agents, airports to providers, airlines to the government agencies tasked with overseeing it.

Some major airports such as Paris CDG airports have cracked the PRM conundrum by addressing most of the problems in a seamless web of solutions. We can learn from them and others!

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office:   +33 (0)1 47 01 32 75
Mobile:   +33 (0)6 52 21 32 60
eMail :   wneece at Ozion-Airport.com
www.Ozion-Airport.com

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