Airport PRM Leadership Conference, Registration Closing Soon

Airport PRM Leadership Conference, Registration Closing Soon

 SPACE IS LIMITED: REGISTER BELOW!

Airport PRM Leadership Conference*
Friday, November 9, 2018 – 9:00am to 6:00pm
Paris Charles de Gaulle Airport, France
*The event is free of charge: Includes all sessions, plated lunch and the afternoon wine/refreshment networking reception.

Airport PRM (Passengers with Reduced Mobility) challenges continue to rise for small, medium and large airport operations.

While there are many differences between airports when it comes to PRM operations (size, infrastructure, work legislation, etc.) many challenges are shared by all.

Join PRM leaders from Airports, Service Providers and Airlines who will share key dimensions of today’s PRM best practices in workshops that will focus on real World solutions to the daunting challenges faced in Accessible Service Delivery.

We are very excited to share such a diverse and inspiring assembly of speakers this year:

 

 

Ozion Speakers

In addition to all the exciting topics from the speakers above, Ozion will take attendees through key essential actions you need to do to bring your PRM operations under control and what you can do to apply them in practice when you go back to your airport in terms of operational organisation and real time PRM management.

 


Reserve your space here:
(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

3rd Annual “Airport PRM Leadership Conference” – Speakers Announced

3rd Annual “Airport PRM Leadership Conference” – Speakers Announced

The third annual Airport PRM Leadership Conference will bring leaders from Airports, Service Providers and Airlines together to explore solutions and best practices that improve service for accessible air travel.

Airport PRM Leadership Conference
Friday, November 9, 2018
Paris Charles de Gaulle Airport, France

Confirmed Speakers:

Satoshi Sugie
CEO
WHILL, Inc., Japan


Roberto  Castiglioni
Chair
Heathrow Access Advisory Group, UK


James Fremantle
Consumer Enforcement Manager
United Kingdom Civil Aviation Authority


Bonnie Hayes
Analyst, Customer Service
Policy & Procedures – Airports

American Airlines, USA


Dee Thomas
Director of Aviation
Wilson James, UK


Mark Hicks
Strategic Account Director – Airport Operations
Wilson James, UK


Céline Jacobs
PRM Manager
Brussels South Charleroi Airport, Belgium


Alexandre Desch
Change Management Consultant
KEAZ, Create Teams & Real Leaders, France


Laurel  Van Horn
Disability Travel Specialist
Open Doors Organization, USA


William L. Neece
Director of Airport Solutions
Ozion, France


 

 

Valuable Content:

This year’s conference will bring together an amazing group of speakers at the leading edge of the PRM (Passengers with Reduced Mobility) service. Each with highly valuable, actionable, messages in their area of expertise.

Hands-On Immersion:

By popular demand this year we will showcase a 100% practical, master demonstration of how to apply the latest best practices to successfully take control of your PRM operations.

Together, we will discover how leading airports now manage to improve their service and sustain excellent performance over time, while putting not more, but much less pressure on staff.

Places are limited, register now for your place at the 2018 Airport PRM Leadership Conference.


Register Now: Places are limited!


(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Register Today – 3rd Annual Airport PRM Leadership Conference, Paris CDG on November 9th, 2018.

SPACE IS LIMITED, REGISTER BELOW

In addition to a direct focus on the use of technology to ensure the passenger journey and airport operations we will focus on Airport PRM (Passengers with Reduced Mobility) Best Practices.

How have some airports brought their PRM operations under firm control whereas others suffer or, worse, struggle?

Yes there are some real differences between airports when it comes to PRM operations: size, infrastructure, work legislation, airport PRM tax level, role of airport supervisory authorities, to name some of the obvious ones.

But, more importantly, a clear picture is starting to emerge of the characteristics shared by those airports that consistently do well.

The purpose of the Conference is squarely for each attendee to understand the essential actionable operational techniques used by those airports that have brought their PRM operations firmly under control and to take hope with them actionable operational practices :

 

  • In what key ways do airports who have cracked the PRM challenge use their PRM software to control their daily PRM operations?
  • How are they organized ?
  • What data and dashboards do they use to achieve this, monitor and report in real time their compliance with PRM SLAs and KPIs?

PRM leaders from Airports, Service Providers and Airlines will have the opportunity to share key dimensions of those best practices in workshops that will focus on the above topics with experts who have “cracked the PRM challenge” themselves.

The minutes of the of the workshop takeaways as well as the core learnings from speakers’ keynotes will be distributed to attendees (under copyright) after the conference.

The 3rd annual conference will go beyond theory: it will be about the shortlist of essential things you need to do to bring your PRM operations under control and how you can do apply them in practice when you go back to your airport in terms of operational organisation and real time PRM daily management using advanced PRM software.

Places are limited, register now for your place at the 2018 Airport PRM Leadership Conference.


Sign-up up now for the event to make sure you can attend as places are limited!
(Includes all sessions, Snacks, Lunch & Afternoon Wine Reception, there is no fee for qualified attendees)

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

REGISTER NOW – Airport PRM Leadership Conference Nov. 10th, Paris

________________________________________________________________
Airport PRM Leadership Conference
Hotel Pullman, Paris Roissy Charles de Gaulle Airport
November 10, 2017
9:00am to 5:00pm
________________________________________________________________

PRM is one of the most sensitive topics for major and mid-sized airports today.

The Airport PRM Leadership Conference is a fast way to discover more about how the industry is addressing PRM challenges today and how Ozion is helping airports and providers turn around and improve their PRM operations.

Why attend ?

  • Meet peers from other airports
  • Learn how the PRM sector has recently swung from widespread denial to recognition that PRM is not properly under control
  • Discover what makes PRM the most difficult of all airport services to bring firmly under control (e.g. exceptional volatility – approximate order collection/job generation, ad-hoc numbers, endless phone requests asking provider to create ad hoc passenger orders, frequent last minute changes such as SSR type and gate changes), outdated software designed for predictable ground handling activity, high “no-show” numbers, blind dispatching, limited traceability, incomplete and unusable data ….
  • Discover how to bring PRM securely under control:

–  understand your local PRM landscape perfectly (particular airport processes, actual number of PRM passengers, real cost to provide the service with adequate sizing, complete reliable data on every operational aspect involving the passenger …).

-  master the 6 key success factors to build a reliable, scalable service delivery on rock-solid foundations that can make it better with time

-  bring stakeholders to suspend their agenda differences when collaborating around effective PRM service delivery : airlines, provider, PRM passenger advocacy groups and PRM service providers (understand why a “top-down” relationship can’t work)..                 

  • Discover the results of the first PRM industry-wide survey on the key issues it is facing it today (Take the Survey HERE)
  • Hear how top airports have turned around their PRM service
  • Leave knowing that poor PRM operations need no longer be a fact of life but a choice – that you can now make this exceptionally volatile business predictable and manageable for the benefit of all involved : passengers, PRM provider employees, airlines and the airport.
  • Ozion PRM software has already been or is currently being implemented in : Paris CDG, Orly, Gatwick, Oslo, Brussels, Charleroi, Nice, Lyon … with many others soon to join the managed Airport PRM movement. Ozion doesn’t just make great software – it knows the ins and outs of implementing, running and improving all aspects of even the most challenging PRM operations.

Speakers & workshops

  • Examples of Airports and Service Providers using the Ozion PRM Manager™
  • Experts in the field of PRM advocacy and consulting will speak about the big changes impacting the PRM sector
  • A start-up entrepreneur specialized in large company entrepreneurship will get the participants to pool their insights on what works and doesn’t work in PRM today
  • An interactive workshop will take us through the results of the first PRM professional industry survey
  • And much, much more … The final program will be released shortly before the Conference.

Come and join us and let’s all make our PRM service one our PRM passengers and staff enjoy !

Sign-up up now for the event to make sure you can attend as places are limited !

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM operation, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

Register Now for the 2017 Airport PRM Leadership Conference

Register Now for the 2017 Airport PRM Leadership Conference

 

SIGN UP TODAY TO BE SURE YOU CAN ATTEND AS SPACE IS LIMITED

On November 10th 2017 Ozion will host the Second Airport PRM Conference at Roissy Charles de Gaulle Airport.

Ozion Breakfast

Enjoy the Breakfast of PRM Champions!

The conference will be attended by professionals who oversee or run PRM services for airports, service providers and airlines who are looking to improve their PRM (Passenger with Reduced Mobility) operations by sharing their PRM challenges and solutions with their peers.

We will address essential questions facing the sector in presentations, workshops, one-to-ones and during meals or breaks.

These questions include:

– Why is PRM such a devilishly hard service to deliver well (quality, time, budget) from the point of view of all concerned parties – PRM passengers, associations, airport supervisory agencies, airports, providers and airlines)?

– What has changed very significantly that now makes it possible to run PRM operations that satisfy all the parties involved

– New case studies of airports who have cracked the PRM conundrum presented by the people who implemented new effective solutions themselves

– Focus on how it is now possible to get and share live all the reliable, trusted SLA and KPI data everyone has been asking for for years and stop playing with incomplete, unreliable and unrepresentative time-consuming Excel exports

Ozion Paris

After the Conference Visit Paris

– How live PRM collaboration between airport, provider and airlines is fundamentally changing the daily outcome of PRM operations

– Results of the June 2017 Industry Survey on what the sector considers the main PRM challenges for the primary parties involved


Sign-up up now for the event to make sure you can attend as places are limited !

First name (required)

Last name (required)

E-mail (required)

Phone number (required)

Company (required)

Country (required)

Role (required)

Please add below your biggest PRM Challenge and/or what you would most like to learn more about at this years conference:

 

 

 

 

For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office: +33 (0)1 47 01 32 75
Mobile: +33 (0)6 52 21 32 60
eMail : wneece at Ozion-Airport.com
www.Ozion-Airport.com

2017 – Airport PRM (Passengers with Reduced Mobility) Survey

2017 – Airport PRM (Passengers with Reduced Mobility) Survey

Help your PRM airport community better understand our biggest collective challenges today!


Below, simply rate the 10 PRM problems in the list below to indicate how big a concern they are for you:
« 1 = Not a problem », « 2 = Small problem », « 3 = Problem », « 4 = Important problem » and « 5 = Major problem »


(*) = Airport passengers service professionals tasked with supervising PRM delivery, PRM provider staff, airline staff closely concerned by PRM service levels, bodies representing PRM passengers, airport supervisory bodies tasked with overseeing the correct provision of PRM services in their respective countries …) 


If you believe we have left out an important problem, please add one or several of your own and rate them in the space provided to that effect the second page of the survey. The goal is to rank the list of the problems that create the biggest headache for PRM professionals today and announce the findings at the PRM Leadership Conference on November 10th 2017 at Paris Charles de Gaulle Airport ( http://www.ozion-airport.com/register-now-for-the-2017-airport-prm-leadership-conference/ registration link).


During the conference: we will ask attendees to share how they think the top 3 problems could be best tackled and will share the results in the first newsletter after the conference.

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Vintage Technology is Cute, Airport PRM Management is Critical

Vintage Technology is Cute, Airport PRM Management is Critical

Why Airports are choosing to upgrade to Ozion PRM Manager, the Benchmark in PRM Software

The PRM sector is now well engaged in its transformation from adolescence to adulthood. Proof of that maturity is nowhere more obvious than in the sector’s growing awareness of the  “PRM conundrum” – the fact that most airports strongly feel that when it comes to PRM, things are not working at all as they should.  More and more Airports and their Service Providers are reaching the point where they believe the time has come for a major upgrade in PRM Software Management. Airports believe the questions their provider’s PRM software should answer conclusively are not being answered and that the  operational performance levels they want to achieve are not being met. Here are typical questions many airports ask themselves:

• Do we properly understand the complexity and details of how our Airport PRM service is run? Unless we do, how can we expect to put out solid tenders, hope to supervise our PRM service properly or to improve it over time?

• Do we trust the data we are receiving on SLAs and operational KPIs? (not in the sense of honesty but in the sense that it is at best partial and our understanding is limited).

• Does our PRM application truly help our providers streamline their operations to increase quality of service and productivity at the same time, year after year?  Are we effectively able to mitigate the discrepancy between overall passenger traffic growth and PRM passenger growth? (PRM growth + 10% per year).

 The candid answer to these 3 typical questions by the majority of airports is: “No!”.

In this context, it is enlightening to understand the very different approach Ozion has taken to design its new benchmark PRM software solution. This approach is what enables it to deliver what other, older “vintage” applications adapted from ground-handling operations, are unable to deliver.

Deploying Ozion’s PRM Manager collaborative SaaS Solution in just 3 months will give an airport and its PRM service provider organization everything other airports can only dream of:

• Access to complete, reliable SLAs available in real time at the click of a button e.g. pick up times and compliance for all departure and arrival passengers pre-booked and not pre-booked.

• Ability for the provider, gate agents and airlines to track the detailed evidence-based progress of each passenger (with 10 to 25 time-stamped milestones such as the actual agent-passenger meet time) in real time or at a later date. This makes it easy to see where each passenger and agent is, to investigate any complaint and share the results by email with the airport and airlines on the spot.

• Allow airline check in staff to welcome PRM passengers and enter their details in the software via their cute browser; allow gate agents to see the exact whereabouts of remaining PRM Passengers and their ETA at the gate to decide on when to close the flight.

• Allow PRM providers to become much more productive and increase service levels simultaneously year on year. This can be done as early as the first year you use Ozion PRM Manager increasing productivity significantly, lowering staff costs in the process, and improving service levels. Much smarter overall allocation of jobs to agents plays one part. Another is having instant visibility on every situation as it unfolds making it at last possible to remedy intelligently on the spot to the many changes that constantly test PRM services.

• Enable PRM Providers to adapt to the many changes that constantly affect PRM operations at every airport. The gate number changes: the plane will in fact not be docking at the terminal, meaning the PRM passenger can no longer be reached by jet bridge and an ambulift will instead be needed to disembark them.  Or the SSR type turns out to be wrong, requiring more or different, resources to be taken well care of. The list of changes is endless. Now, for the first time, PRM dispatchers know a problem has occurred, where and why. Because dispatchers are informed of such changes in real time, the software can propose to the dispatcher the best case scenario to reschedule the job optimally from both a Service Level perspective and an economic perspective.  Last but not least, the software constantly recalculates everything: the resources available needed to address new jobs, the ETA of every job, the ETA of rescheduled jobs.

• The PRM operator no longer operates in a unrealistic world which predicated that every job that started would finish according to plan never meeting problems along the way. PRM Manager operates with total visibility in a world where things go wrong all the time owing to the many circumstances outside the PRM operator’s control but which they must address to perform.

• Last but not least, have instant access to extensive reports shared live with airlines.


 

Ozion is speaking at PTE – 2017 in Amsterdam on March 14-16:

William L. Neece, Director of Airport Solutions for Ozion will join Paris Airports in addressing the audience at PTE. In his presentation he will demystify the PRM conundrum by explaining why airports are not getting what they want from their providers in most of Europe and why Ozions’ new software makes such a difference, going over the differences in its approach and design that enable it to deliver what other, older “vintage” applications adapted from ground-handling operations, are unable to deliver.

William will be attending the entire PTE Conference in March. Send him an e-mail to connect at PTE or to meet on the phone before or after the show: wneece at ozion-airport.com


“The New PRM Service Offer Deployed at Paris Airport”
Thursday, March 16th @ 12:25pm
Part of the “Ageing Population & PRMs” track
Passenger Terminal Conference – PTE 2017
RAI Center, Amsterdam









For more information, to schedule a Demonstration or request Ozion evaluate your current PRM management system, please contact:

William L. Neece | Director of Airport Solutions
Ozion Airport Software
Europe : Paris Office
2, passage de la gare
92420 Vaucresson, France
Office:   +33 (0)1 47 01 32 75
Mobile:   +33 (0)6 52 21 32 60
eMail :   wneece at Ozion-Airport.com
www.Ozion-Airport.com

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