THE IMPACT OF COVID-19 ON PRM COMPANIES IN THE UNITED STATES
As overall demand crashed, so did travel by older adults and passengers with chronic health issues who face the greatest risk from the virus–as well as others with disabilities. A number of major U.S. carriers reacted by taking assistance services back in house and away from subcontractors, making their survival post-Covid even more tenuous.CURRENT PRM SAFETY MEASURES
Because assistance services typically require close contact, the main measures to protect staff and passengers include daily temperature checks for personnel as well as masks and, in some cases, gloves; masks for passengers (as mandated by airports and airlines); and cleaning of wheelchairs before each use. TSA may also perform temperature checks for all passengers at some airports.IMPACT ON PASSENGERS WITH REDUCED MOBILITY
The measures to combat Covid-19-quarantine, social distancing, protective masks, lack of access to “non-essential” medical care-are also having a greater impact on persons with disabilities. For persons who rely on lip reading, masks limit their ability to communicate and may also be problematic for persons with autism, dementia and sensory processing disorder. Social distancing is hard to manage for people with vision loss, and isolation and change in routine are affecting many with cognitive and psychological conditions. All have heightened concern about their safety as business and travel reopen.BEST PRACTICES DURING COVID-19 RECOVERY
In addition to changes that airports and airlines are making to ensure the safety and confidence of the general traveling public, more needs to be done to meet the needs of older travelers and persons with disabilities and to convince them it is now safe to fly. Best practices include simple changes in policies and procedures, improvements to communication and messaging, and adoption of accessible technologies that enhance independence and minimize contact.
The session will end with a Q and A session. Questions can be submitted during registration or during the stream itself.
Who will find the webinar of interest?
Revenue Control Managers, PRM Managers, Head of Terminal and Passenger Ops : Airport Operations, Director:, Terminals PRM Process Managers, Head of Terminal Services, Quality Managers, Head of Passenger Experience managers, Operations Managers (PRM), Senior Managers of Guest Experience, Customer Service Officer, External Affairs Management, Passenger Services Managers, Accessibility Managers, Accessibility & PRM managers, Contract & Operations managers, Manager Customer Relations.
Global leading PRM IT solutions provider Ozion Airport Software is proud to host a platform for Airports and Service Providers and respective stakeholders to meet, discuss and share on various topics affecting our industry. The COVID-19 Pandemic set the stage for unique challenges and the collective desire to best solve them. With this in mind, William L. Neece and the Ozion Team decided to launch a world first web-series to assist PRM managers, policymakers and thought-leaders by bringing everyone to a safe and open environment. In each session, a PRM professional will share their experiences, procedures and thoughts according to where they are in the Covid-19 curve.
The upcoming webinar hosted on the 16th of June welcomes Laurel Van Horn, Director of Programs at Open Doors Organization, sharing with all of us their perspective on how airports, airlines and PRM companies can enhance their independence and safety as the industry reopen.
It is our hope that by collaborating and sharing knowledge with each other – PRM leaders will be better equipped to quickly overcome the unprecedented challenges facing the industry.